Clerk III /Customer Service Quality Assurance

TC

TANIA CUEVAS

************@*****.*** 616-***-**** Indianapolis, IN 46221

Diligent Clerk 3 with superior work ethic, friendly demeanor and 2 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Product Location Skills

System LogproExpertise

Attention to Detail

Stocking and Replenishing

Spanish Translation

Customer Service

Onboarding and Orientation

Complex Problem Solving

Managing Operations and Efficiency

Performance Tracking and Evaluation

LSC Communications Indianapolis, IN

PICKING

01/2022 - Current

Labeled boxes and placed in outbound collection areas. Confirmed items picked for orders by keying codes into system. Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Received and counted stock items, recording data manually or on computer for inventory purposes.

Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Received and distributed incoming mail, messages and packages to appropriate individuals.

Filed correspondence and reports in accordance with corporate classification system.

Supported office clerical functions using word processing and other software, email and office machines.

Contacted customers regarding account updates and potential problems. Communicated with customers and employees to answer questions or explain information.

Oversaw office inventory by restocking supplies and submitting purchase orders.

Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.

Reviewed files, records and other documents to obtain information or respond to requests.

Monitored office supply stock levels and placed timely orders for replenishment.

Summary

Skills

Experience

Opened, sorted and routed incoming mail and prepared outgoing mail. Copied, sorted and filed records of office activities and business transactions.

Computed, recorded and proofread data or reports.

Completed and mailed contracts, invoices or checks. Geodis Indianapolis, IN

CUSTOMER SERVICE

REPRESENTATIVE

01/2021 - 12/2021

Made outbound calls to obtain account information. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Fielded customer complaints and queries, fast-tracking for problem resolution.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Consulted with customers to resolve service and billing issues. Demonstrated excellent communication skills in resolving product and consumer complaints.

Answered inbound calls, chats and emails to facilitate customer service. Upheld quality control policies and procedures to increase customer satisfaction.

Mentored new employees on procedures and policies to maximize team performance.

Neovia Logistics Services Grand Rapids,

MI

Team Lead

01/2020 - 12/2020

Delegated daily tasks to team members to optimize group productivity. Fostered positive employee relationships through communication, training and development coaching.

Gathered business requirements from users to convert to technical requirements.

Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.

Monitored team progress and enforced deadlines.

Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.

Rotated through series of different stations based on team needs. Implemented performance, quality and efficiency measures to achieve aggressive production goals.

Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Conducted thorough quality checks to verify conformance to specifications. Assigned projects and distributed tasks to team members as per area of expertise.

Distributed work orders to departments.

Assisted fellow planning staff members with tasks to maintain proper workflows.

Used daily system logs to document production information, discussing issues with management.

Scheduled space or equipment for special programs, meetings and conferences.

Planned and completed group projects, working smoothly with others. Education and Training

GRCC Grand Rapids, MI

High School Diploma

05/2019

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