Customer Service Representative

Ashley Taylor

909-***-****

****************@*****.***

EXPERIENCE

Walmart, Chandler,AZ — Cashier/Personal Online Shopper/Customer Service Manager

August 2019 - October 2021

-Solved complaints by customers and issued credits for returned merchandise

-Processed cash register transactions by inputting product cost and giving back change

-Verified prices and calculated totals by using scanners and POS systems

-Helped solve customer and employee issues

-Supervised and temporary personnel, providing work direction and reviewing work processes

Safelite Solutions, Chandler, AZ — Work From Home Call Center Customer Service Representative

January 2022- October 2022

-Helped large volume of customers every day with positive attitude and focus on customer satisfaction

-Adhered to company policies and scripts to consistently achieve call-time and quality standards

-Documented and detailed calls and complaints using Safelite Solutions databases

Chandler/Gilbert Arc Enterprises, Chandler,AZ— DSP

November 2022- July 2023

-Teaching and assisting adults with physical and mental disabilities independent living

Marshmallow- Call Center Customer Service Representative

April 2023- April 2024

-Tech advisor

-Advising clients on accessing different accounts and managing subscriptions and bills

-Helping find issues in clients technology and going through troubleshooting steps to fix the problems

Insight Global- Amazon Customer Service Representative 4 month Temp Contract

May 2024- August 2024

-RGM Advisor

-Assisted drivers into the gate whilst logging the correct load and appointment information

-Dealt with high volume calls at a fast pace ensuring drivers were checked in and out of yard with correct load

EDUCATION

Dobson High school, Mesa,AZ— High school Diploma

Graduated- May 2019

SKILLS

- Active listener and able to retain information

- Outgoing and confident personality

- Works well alone and in groups

- Can adapt to fast paced environments

- Well versed in technology such as making spreadsheets and knowing how to navigate through different tabs

LANGUAGES

English

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