Front Desk Customer Service

JOCELYN LEWIS 917-***-****

*** ********* ***** ****** *****, FL 33162 **************@*****.***

SUMMARY OF QUALIFICATIONS

Friendly and efficient Front Desk Staff with a passion for delivering excellent customer service and ensuring guest satisfaction. Seeking to leverage strong communication and organizational skills to contribute positively to the team and provide a welcoming experience for guest.

PROFESSIONAL EXPERIENCE

P&O Cruises – UK Nov 2022 - March 2024

Front Desk Staff

Greet guests upon arrival with a warm and friendly demeanor, providing information about hotel amenities, services, and local attractions.

Efficiently check-in and check-out guests, ensuring accuracy in reservation details and payment processing.

Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to the satisfaction of the guest whenever possible.

Utilize hotel management software to manage reservations, room assignments, and guest preferences.

IBEX GLOBAL – NIC

Front Desk Receptionist Dec 2020 – Nov 2022

Welcomed guests with a smile, providing information about resort facilities, activities, and dining options.

Managed a high volume of check-ins and check-outs during peak times, maintaining efficiency and accuracy.

Answered phone calls and directed inquiries to the appropriate department or staff member.

Assisted guests with special requests, including room upgrades, transportation arrangements, and dining reservations.

JEK – NIC Jan 2019 – Nov 2020

Customer Service Representative

Manage and maintain customer accounts, ensuring accurate recording of account information and overseeing financial transactions and adjustments.

Provide personalized product recommendations and services to meet customer needs and preferences, enhancing their overall experience.

Supervise a team of customer service representatives, monitoring performance to ensure monthly quotas are met.

Address customer complaints promptly, offering appropriate alternatives and solutions to achieve satisfactory resolutions, and managing account upgrades and cancellations.

EDUCATION

UNAN Managua-NIC

Moravian high School -NIC Jan 2011-Dec 2015

SPECIAL SKILLS

Advanced User on Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) Quicken, Social Networking)

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