Customer Service Office Manager
Resume:
NELSON “WARREN” CASEY
Panama City Beach, Fl
********@*****.***
OBJECTIVE
Contribute a productive work ethic while meeting and conquering challenges and goals. PROFESSIONAL EXPERIENCE
Exceptional background in Sales, Building Relationships, and Customer Service Outstanding Management and Training skills
EMPLOYMENT HISTORY
REPUBLIC NATIONAL DISTRIBUTING CO
Sales- On-Premise
● ESTABLISH and MAINTAIN POSITIVE RELATIONSHIPS WITH CO-WORKERS, ACCOUNT OWNERS, AND ACCOUNT MANAGERS
● INCREASE PROFITS FOR COMPANY AND ACCOUNTS
● BUILD BRANDS, KEEP BRANDS INTEGRITY
● MEETING SALES AND DISTRIBUTION GOALS
● GAIN OUR PRODUCTS ON MENUS, FEATURES, POS IN
EVERY ACCOUNT POSSIBLE
● PRODUCT KNOWLEDGE AND EDUCATION,
● achieved Salesman of the month for the entire State (two times) GOLDRING GULF DISTRIBUTING
Sales- Large Format and Independents
● ESTABLISH POSITIVE RELATIONSHIPS WITH CO-WORKERS, STORE OWNERS, AND ACCOUNT MANAGERS
● INCREASE PROFITS FOR COMPANY AND ACCOUNTS
● COMPETE FOR SPACE
● MEETING SALES AND DISTRIBUTION GOALS
● ORDER/DISTRIBUTE/MERCHANDISE AUTHORIZED PRODUCTS TO ACCOUNTS
● ROTATE ALL PRODUCTS AND PREVENT EXPIRATION
THOMASVILLE HOME FURNISHINGS
Service Manager / Office Manager / Sales
● DAILY BUSINESS TRANSACTIONS & RECORD KEEPING
● DESIGNATE FURNITURE TECHNICIANS FOR IN-HOME AND STORE SERVICE CALLS
● RECEIVING INVENTORY AND QUALITY CONTROL
● SUBMITTING DAMAGE CLAIMS TO FACTORIES AND DELIVERY COMPANIES (getting credit from them)
● SIMILAR RESPONSIBILITIES FROM PREVIOUS EMPLOYER
2016-2021
2010-2016
2008-2010
REFERENCES AVAILABLE UPON REQUEST
HOME PLACE FURNITURE 2003-2008
Assistant Manager / Sales Rep
● SELLING FURNITURE
● SUPERVISING EMPLOYEES
● MAINTAINING STORE APPEARANCE
● ASSISTING IN STORE, WAREHOUSE AND DELIVERY OPERATIONS
● RESPONSIBLE FOR GETTING CREDIT FROM VENDORS UPON RECEIVING DAMAGED MERCHANDISE
● UPHOLD ABOVE AVERAGE SALES VOLUME AND PERFORMING MANAGEMENT RESPONSIBILITIES AWARDS AND RECOGNITIONS
- TOP 15 IN COMPANY SALES FROM 2004-2008 THROUGHOUT THE CHAIN
- 1ST PLACE IN KLAUSSNER UPHOLSTERY CONTEST 2008*
- TOP TEN IN SPRING AIR BEDDING CONTEST 2006*
- GOLD TEAM MEMBER/SALES PERSON OF THE MONTH NUMEROUS TIMES CIRCUIT CITY
Sales Associate
● SELLING AUDIO AND VIDEO MERCHANDISE
● GAINED PRODUCT KNOWLEDGE ON A DAILY BASIS
● LEADING SALES WITHIN 9 MONTHS
PAULKS MOVING AND STORAGE/ UNITED VAN LINES
Crew Chief/Driver
● SUPERVISED HOUSEHOLD MOVES
● ACCOUNTABLE FOR INVENTORY AND SAFETY
HOSPITALITY AND TOURISM
2002-2003
1999-2002
1996-2002
1996-2002
EDUCATION
GULF COAST COMMUNITY COLLEGE
- BUSINESS AND GENERAL STUDIES
BAY HIGH SCHOOL PANAMA CITY, FL
- DIPLOMA
1998-1999
1992-1996
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