Desktop Support Customer Service

James Trujillo

Mobile Phone: 801-***-****

E-mail: *********@*******.***

Certifications:

A+ certified

Dell Certified Systems Expert

Gateway E-machine Certified

HP Certified

Lexmark printers

PROFESSIONAL EXPERIENCE

Dell server

Sr. .Telecom-Engineer 2009 –August 2024 World Wide Tech Services

Troubleshoot,repair or replace,motherboards,power supplies, perc controller cards and ram on Dell servers.

Work on Desktops and Laptops(Dell,HP, Sony,Lenovo, Acer, Mac and HP Pos ) Install, repair and troubleshoot replace parts such as motherboards,hard drives,ram,LCD panels,

Install, troubleshoot and repair. Printers and scanners (Dell,HP and Lexmark.)install maintenance kits motherboards or any part needed to get the printer fixed

I am assigned to Desktop Support rolls for several clients as well performing hard ware and software trouble shooting and some networking

Install Dell, IBM Servers into racks and cable them up in Data center environments

Install, configure, troubleshoot and repair Network services such as Dsl, WiFi, Satellite internet work with modem, routers, Cisco switches and other wireless transports

Install and trouble shoot windows, mac OS, Ios androids and Vm ware

Desktop support for various clients like Cargill, PWC, and Morgan Stanley I would trouble shoot and install software and hardware. I would install servers, switches, phones, PCs we

I would also install and trouble shoot poly-comm and video conferencing equipment

I would trouble shoot and configure mac minis for video feed

Desktop support l2 July 2008 – 2010

Peak Systems/HP

Diagnostics, troubleshooting hardware/software

Virus removal

Networking set up and troubleshooting

Re-image PC's laptops

PC refresh for multiple clients like JP Morgan Chase, Morgan Stanley

Printer repair and troubleshooting disk wipes re imaging pc’s active directory exp

PC Technician February 2009 - February 2009

Milestone Salt Lake City, UT

Physical PC moves and non physical moves [data migration]

Troubleshoot hardware / software

I had to physically move 250 PC's from one side of the building to the other

I had to uninstall reinstall the PC and peripherals at the new locations

I had to migrate the data from one PC to the other on the non physical moves

I had to assist their desktop support group with their day to day tickets

Field Service Technician January 2009 – January 2009 Adecco / Cardinal Health

Perform hardware updates on medical equipment using standard hand tools.

Perform firmware and software updates to the medical equipment to ensure compliance.

Perform electrical safety tests on medical devices using an electrical safety analyzer. Record results manually.

Perform functional tests on medical devices using Cardinal Health Alaris Products proprietary software application. Record results manually as well as input the results into software application.

Use a bar code scanner to input and manipulate data in to a Microsoft Excel spreadsheet.

Assemble transport poles using standard hand tools.

PC Technician July 2008 – October 2008

Milestone Salt Lake City, UT

I had installed more ram on 1,100 PC's .This project took a week and a day.

I had installed surge protector to the workstation that did not have one.

I had deployed new phones to their workstations

I had helped with doing physical moves of 200 workstations and reinstall the PCs once moved

I had assisted their level 2 support with their trouble tickets

May 2008 – 2013

JT'S Computer Solutions Salt Lake City, UT

Free Lance Computer services

Data migration

Install closed circuit security cameras

Computer diagnostics, troubleshooting hardware/software

Virus removal

Networking set up and troubleshooting

custom build systems, Refurbish systems

fix I phones,I pads,Tablets, Laptops, Desktops .Printers, Macs

July 2007 – May 2008

Tele Performance USA Salt Lake City, UT

Dell Technical support agent

Taking calls on behalf of Dell Technical Support

Trouble shoot the end users computer problems

Remote into the customers computer and help resolve their issue

Dispatch parts or tech to replace parts when needed

Run diagnostics on the PC to rule out hardware faults

Help the customer with updating their computer and help trouble shoot the software that was shipped with the systems, like office suite or antivirus or their multimedia software, driver conflicts.

April 2007 – June 2007

Zion’s Ban-corporation

reset passwords in active directory and reset other passwords via remoting in and changing the password

Troubleshoot hardware / software

Troubleshoot Blackberry's and the desktop manager software

Trouble shoot mainframe and reset passwords

keeping records in the ticket system

I had also assisted the field services group with a project like installing 500 video cards in the PC's that needed the upgrade

July 2006 – April 2007

Unisys Help Desk

Troubleshoot the hardware and software via phone and email

Troubleshoot network issues

Troubleshoot blackberry's and connectivity issues

Reset network, mainframe, Unix and Citrix passwords

Trouble shoot and configure outlook, Ms office suite, windows Xp

Trouble shoot and configure network printers

Install and uninstall software that was on the approval lists

I had used remote software like dame ware and windows remote assistance we also used active directory to reset passwords

February 2006 - July 2006 Alorica Inc.

Troubleshoot Gateway and E-machines computers

Troubleshoot the bundled software to make sure that the software was not causing any conflicts

Troubleshoot the hardware to prove functionality and or replace the parts that was defective

Install and uninstall windows or bundled software we would also assist the customer in installing the parts

Run diagnostics on the pc

Assist the customer with the windows updates

I would assist the End user with Windows 98,ME,2000,and Windows XP

EDUCATION

High School or equivalent,

9 2001 - 5 2002

Beaver Hs Beaver, UT

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