Warehouse laborer
Resume:
Jessica Evans
Picker, shipper, reciever
Florence, Kentucky, United States
*************@*****.***
WORK EXPERIENCE
October 2023-April 2024
Picker, shipper, reciever
HW Staffing
Florence, Kentucky, United States
● Picked customer orders, reviewing for correct number and type of product to eliminate errors.
● Worked as part of a team to reach daily picking quotas within specified time frames.
● Maintained cleanliness of work area at all times to ensure safe working conditions.
● Inspected products for damages before packing them into boxes.
● Identified and located products within warehouse after reading orders.
● Maintained organized and clean work area.
● Followed established protocols for item selection, packaging and labeling.
● Hand-selected and packed orders for shipment according to customer specifications.
● Sorted goods for distribution in designated areas.
● Utilized RF scanner to track inventory levels and update the database accordingly.
● Ensured that orders were accurately fulfilled according to customer specifications.
● Maintained accurate records of all picked items, including quantity, size and product type.
● Managed workload independently without direct supervision from management staff. August 2021-September 2023
Shift Leader
Newks Eatery
Newnan, Georgia, United States
● Maintain FOH, BOH operations
● Coach new hires
● Operation POS
● Cash handling
● Cash drops and paperwork for end of night
● Make sure the daily cleaning list was completed and signed off. November 2018-May 2021
Returns Specialist
Radial
Walton, Kentucky, United States
● Process returned merchandise for returns.
● Help out other departments in picking, packing and shipping during peak season.
● Make sure to go by safety guidelines to OSHA standards.
● Assisted customers with returning defective products according to established warranty guidelines. August 2009-November 2018
Assistant Customer Service Manager
Kroger
Covington, Kentucky, United States
● Demonstrated ability to remain calm under pressure while dealing with difficult situations involving customers.
● Handled incoming calls from customers regarding product or service inquiries or complaints.
● Provided leadership to customer service team by setting good example for other employees.
● Coached and trained staff on best practices for providing excellent customer service.
● Adapted quickly when faced with changing requirements or challenges within the organization.
● Monitored team performance, identified areas for improvement and implemented corrective action plans as needed.
● Gave feedback to supervisors regarding employee performance to help improve work and efficiency.
● Collaborated with cross-functional teams to ensure consistent delivery of quality services to customers. EDUCATION
-2002
High School Diploma
Creekside High School
Fairburn, Georgia, United States
MAY '02
High School Diploma
Creekside High School, Fairburn, GA
SKILLS
Customer Support/Service Customer Service Management Best Practices Recruiting/Staffing/Hiring Operations Radio Frequency Quality Control Retail Sales Order Picking/Packing Corrective Action OSHA Sales Warehousing Documentation Receivers Team Player Meet Sales Quota Organizational Skills Distribution Services Inventory Levels Record Keeping People Management Coaching Returns Processing Leadership Staff Training Performance Analysis Business Performance Management Cross-Functional Service Delivery Shipping Documents Shipping/Receiving Production Control Detail Oriented Bar Code Scanners LANGUAGES
English - Intermediate
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