Data Entry Customer Service

Talonda A. Brown

***** ******** **. *******, ** *8221 (313) 768-752+

Email:*********@*****.***

CAREER OBJECTIVE

To obtain a position where I can apply my data entry, cashier experience, customer service skills, communication skills, and learn new techniques that will advance into a rewarding career.

PROFILE

●Over twelve years of customer service and supervisor experience.

●Proficient in all Microsoft applications, data entry, and administrative skills.

●Exceptional communications skills with the ability to resolve conflicts efficiently.

●Collaborative team player and a true leader who encourages professional development.

EDUCATION

Graduated, Kaplan Career Institute Graduated Henry Ford Community College Detroit, Michigan Dearborn, Michigan

Diploma 2012 Associates Degree 2003

Concentration: Medical Office Specialist Concentration: Business Administration

PROFESSIONAL SKILLS SUMMARY

Customer Service

●Ability to maintain cash register and inventory.

●Skilled in evaluating the options and services required to meet the customer’s needs.

●Very open minded and friendly to customers and staff.

●Ability to lift 50 lbs throughout the day on a daily basis.

Clerical

●Maintaining appropriate office management by sustaining files, typing company memos, and responding to customer inquiries.

●Exceptional proficiency in all Microsoft applications, administrative skills, data entry, and other effective tools needed to successfully manage clients.

EXTERNSHIP EXPERIENCE

11/11 to 12/11 Home Visit MD Medical Office Specialist Southfield, MI

●Verifying health insurance, scheduling patient appointment, appointment reminder calls, completing medical documentation, prior authorizations, filing, utilized practice fusion software to enter prescriptions and also entered prescriptions electronically.

WORK HISTORY

2/19 to 8/2023 Administrative Assistant Express Group Wixom,MI Assisting with calls and creating orders for rebates and products using SAP.

2/2020-9/2021 Inalfa

Industrial assembly worker.

Assembly and picking and packing.

2/16 to 9/2019 Family Dollar Cashier Detroit, MI

Handling money, stocking shelves and customer assistance.

2/14 to 5/15 Aerotek Data Entry Detroit, MI

Entering numbers into computer database.

5/13 to 1/14 Noble Voice Customer Service Detroit, MI

Taking inbound calls from customers needing college locating assistance.

1/13 to 3/13 Allegra Direct CSR/Data Entry Troy, MI

Taking inbound calls from customers needing medical insurance assistance.

3/12 to 5/12 Kelly Services Customer Service Warren, MI

Taking inbound calls.

2/09 to 10/09 Minacs Worldwide Customer Service Farmington Hills, MI

Making outbound calls to Verizon Wireless customers.

2/05 to 2/07 The Express Group Supervisor Wixom, MI

Supervising a team of 20 employees, monitoring and training.

8/04 to 2/05 Snelling Personnel Administrative Assistant Troy, MI Entering bankruptcy documentation into computer database.

4/00 to 6/03 EDS CSR/Data Entry Auburn Hills, MI

Taking inbound calls from customers needing roadside assistance.

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