Customer Service Data Entry
Resume:
Emily Gillihan
Experience
Omni Interactions (Intuit)
-Teams
-Global Protect
-Beyond Identity
-Quickbooks
-Kahoot
-S.T.A.R.
-Help Panel
-Microsoft Outlook
**/**/****-05/14/2024
Nexrep/Teladoc Remote
-Customer Service
-HIPAA Verifying clients
-Scheduling member’s consultations with physicians
-Reading proper scripting to the member
-Creating own schedule
-Five9
-Call Center
-Data Entry
-Accounts Payable
-Accounts Receivable
-Answering inbound calls
-Kahoot
-Socartes
-Sticky Notes
-Microsoft Word
-Microsoft Excel
12/13/2021-10/03/2022
Say Heating and Cooling / Secretary
-Answering phones
-Scheduling appointments
-Making Service tech’s schedule
-Filing
-Sending and receiving faxes
-Quickbooks
-Accounts Receivable
-Accounts Payable
-Collections
-Microsoft Word
-Microsoft Excel
- Data Entry
-Answering all company emails
-Chatting with customers via messenger, texting, emails
7/23/2021 – 9/26/2021
Direct Interactions / Customer Service Representative
-Call center
-Answering calls
-Answering chats
-Unemployment Claims
-Data Entry
-Jabber
-Kahoot
-Customer Service
3/29/2021 – 7/12/2021
Alorica / Customer Service Representative
-Answering Calls
-Answering Chats
-Customer Service
-Accounts Receivable
-Accounts Payable
-Data Entry
-Tech Support
-Finding and solving technical issues
-Troubleshoot
-Time management/20 minutes per call
2/18/2019 – 11/27/2020
Cash Express / Manager
-Managing Office Employees
-Managing Store
-Tech Support
-Collections
-Answering Company emails
-Customer Service
-Outbound Calls
-Receiving Calls
-Microsoft Word
-Accounts Receivable
-Accounts Payable
- Scheduling appointments
- Data Entry
- Filing
- Sending and Receiving Faxes
-Printing
-Marketing
8/4/2015 – 2/17/2019
Shoney’s Restaurant / Cashier/Server/Dining Room Manager
-Customer Service
-Answering phones
- Food Runner
-Managing Dining Room
-Cleanliness of store
-Opening and closing store
-Money Handling
1/15/2014 – 4/15/2017
Extreme Tax Service / Receptionist
- Customer Service
- Scheduling Appointments
- Answering phones
- Cleanliness of store
- Filing
- Faxing and printing
- Data Entry
-Excel
-Microsoft Word
-TaxWise
1/12/2012 – 8/3/2015
Save-A-Lot / Cashier
- Customer Service
- Answering Phones
- Stocking
- Opening and closing store
- Cleanliness of store
- Money handling
Education
8/26/2009 – 5/17/2013
High School Diploma / Stone Memorial High School -- -Graduated with 3.4 GPA
-Studied Criminal Justice
-Studied Business Economics
6/22/2015 – 6/22/2016
Master Barber / Shear Academy
- Master Colorist
- Haircutting
-Pedicure
- Manicure
-Shave Steps
- Managing Salon
- Scheduling Appointments
8859 Crossville HWY Sparta, TN 38583
*************@*****.***
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