Customer Service Package Handler

Julia A. McNair

Multifaceted Sales and Customer-centric Professional with over 9 years of contributions to excellent customer service experiences while remaining dedicated to delivering on-time, quality results in fast-paced and deadline-driven environments; excel at managing high-volume workloads with ease, applying effective communication techniques, and favorably impacting revenue growth.

Education

Bachelor of Science in Communication Systems

Shaw University, Raleigh, NC

Core Skills

Professional Communication

Reliable, Dependable Go-to

Committed Saleswoman

Effective Sales Techniques

Excellent Customer Service

Insightful Issue Resolution

Results-driven Team Player

Promote Process Improvement

Cross-functional Collaboration

Resolute Problem Solver

High-volume Processor

Trusted Training & Development

Proficient Multi-tasker

Enthusiastic Partnership

Professional Experience

Customer Service & Billing Representative

Spectrum, Charlotte, NC 2023 – Present

Proactive & Accurate Customer Care: Provide account and payment support services, schedule field visits and escalate calls as needed.

Meet Sales Goals: Educate customers about service options and upsell to increase the value of their investment.

Implement Successful Resolutions: Thoroughly understand products and services to assist with issue resolution.

Package Handler

Man Power FedEx Ground Package, Charlotte, NC 2022 – 2023

High-volume/Fast-Paced Productivity: Successfully offload packages from containers and/or bulk trucks onto conveyor belts to support timely sorting and customer delivery.

Reliable Go-to & Team Player: Maintain punctuality to ensure team dependability; available to assist others as needed to effectively meet goals and deadlines.

Effective Communication: Effectively communicate with peers and leadership team to ensure clear process delivery in a sensitive manner in a noisy operation environment.

Sales Professional/ Customer Service Agent

Orkin, Charlotte, NC 2014 – 2022

Robust Work Ethic: Demonstrated a strong work ethic through reliability and dedication to the bottom line; handled high-volume loads within a fast-paced environment.

Proficient Collaboration & Interaction: Scheduled and collaborated with technicians to ensure accuracy and on-time customer delivery.

Discerning Problem Solving & Issue Resolution: Served as a problem solver for customers by utilizing the in-depth training provided to decide on the best overall pest solution for each customer's needs.

Professional & Insightful Communication: Utilized strong communication skills and probing questions to identify and evaluate customers’ concerns.

World-class Service & Sales: Provided world-class customer service and inbound phone sales; answered questions from prospective customers and successfully closed deals.

Additional Experience

After School Teacher

Charlotte-Mecklenburg Schools, Charlotte, NC 2009 – 2014

Day-care Assistant

Baxter Academy, Charlotte, NC 2007 – 2009

Sales & Customer Service Specialist

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