Customer Service Management

‘Summary

Skills

Experience

JOSHUA LARA

*******@****.*** 915-***-**** Paso, 179901

Hioniy motivatedemployee with esr to take on new challenges. Song worth atic, adaptabity

Cond exceptiondintepersond sis. Adept at working elective unaiparised andavicky

mastering new sl

Committed job seeker wih a history of meeting company needé with consslent and orgarized

practices Siledin werkng under pressure and adaning tenew stuations and challenges to bast

‘enhance the orgarizationa brand,

+ Outstanding Customer Service *+ Reloionstip Building

‘+ Promotions Understanding * Computer Sats

‘Busnes: Management ‘Team Management

+ Reguatory Compliance + Confit Razoution

‘ erpesonal Abies + Good Work Ethic

+ Opening and Closng Procedures Planing & Omanting

* Quick Loomer Fiver in Spann

+ Team Calaboration

Barber 022020- Curent

Hites Salon & Berbashop 8 Paso, Ix

' Sontized equipment and pars and maintened work eas i neat estion,

* Sontized wortstators andscion equipment to reauce rs of infection.

* Cippadiand heared hatrinto vase cuts ae lades for customer day.

* Pre-booked lutte cppsiniments to increase repeat busines.

* Resolved customas concarre wih knowledgeable andrrotesiona apprach,

' Handed incoming phone cals and schediled anpoiniment

+ Resoondedto curlomerinquitas by phone, ema andin parson,

' Recommendedhairsives to complment cians foci features and.coleing,

* Updated appointment calender andsatsiftschedles,

* Performed specict har reatments, scalp massage: and updaledstying lecmiques to

moderne and steaming ences.

+ Monitored, rackadiand recardedilent salstaction tomaintain postive rags.

Seeutly Guard 0s/2018- 0272000

Secutitas Secu Senvices USA E Paso,

' Securedtperscanel and premises by inspecting bulcings and patraling propery.

* Adcressed protiems cuicty and reporled clear information while werking under mirima

+ Folowed establched secuity and solaly procechres end postedrder olnclude enforcement

(of company nies, plies and requbatons.

+ Suveyedimutiple CCTV feeds to closely mociorimpartant areas on grounds

‘ Investigated repcriedincidents to protect company ext

* Monitored acces contol systams and kay code recorcs fr suricious acl.

* Warned personsat nleinkaction or violations and evicted violas rom premises

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