Driver Helper A

Joshua Vega

Email:*************@*****.*** Cell:754-***-****

Credit/Collections Management • Cash Flow Optimization • Debt & Liability Reduction • Risk

Assessment & Prevention Cross-Selling Sales & Support • Influencing & Negotiation • Research &

Investigation • Data/Records Administration Order Review & Approval • Team building/Development • Interpersonal Communications.

Work Experience

UPS Driver Helper UPS - Broward County, FL October 2020 to 2021

As a Driver Helper my Duties are to assist drivers with over 300 stops daily working from a company board (handheld) scanning packages and making the deliveries. MY position also requires me to follow UPS protocols as well, always staying vigilant, part of my job description is to move fast as there is only 3 minutes per stop. My position also requires me to set up packages in sequence order and organize all pick up slips based on time frame.

Estimator/ Crew Leader Agco painting LLC - Florida. October 2018 to Present.

As Crew Lead, I oversee organizing residential and commercial projects. Including making sure all supplies are ordered properly matching the correct paint picked by the customer for the Job and ordering correct materials, presenting invoices to show cost of materials and paint. Also scheduling walk throughs with customers before and after Job is complete relaying any information back to the owner. I am responsible for making sure the crew is doing their job and are following instructions, my task Is to also transport the crew to the work sights and back at the end of the day. Another role to my job is Estimator which consists of giving estimates and quotes on certain jobs including prospecting, looking for new business, following up on leads, scheduling appointments, answering calls and emails along with visiting existing customers as well as referrals.

Bayview Loan Servicing - Fort Lauderdale, FL November 2016 to October 2018

As a customer relations agent my job duties daily was to log into an automatic dialer and take Inbound and make outbound calls. Servicing Residential and Commercial loans from Bank of America, Citibank, Fannie Mae loans etc. My Job was to collect on loans pending 30 to 90 days past due, setting up payment plans and processing payments to reach monthly goals. Answering Escrow and Loan modifications questions, setting up appointments for Assist managers reading disclosures and scripts verbatim to keep in compliance with State regulations and guidelines. Some tasks include skip tracing loans to find new phone numbers to locate borrowers and escalating calls for further assistance and have loans reviewed.

G&K Services, Inc - Fort Lauderdale, FL December 2011 to October 2013

Route Account Sales Specialist

Supervised established client accounts and contacted clients regularly to establish effective working relationships. Answered client calls regarding deliveries and ensured store delivery time windows were met daily. Worked proactively with Territory Sales Managers and Delivery Supervisors to coordinate resources, drivers, and specific customer delivery needs. Reviewed account sales data, prepared daily cash reports, sales receipts, and ensured customer service objectives were met.

Highlights

Successfully met monthly sales goals and increased sales in established accounts by obtaining new business. Developed major account relationships and promoted sales through special displays and promotional material.

Fastenal - Fort Lauderdale, FL April 2011 to December 2011

Sales Specialist

Responsible for cold-calling 15 - 25 new customers daily, giving presentations and servicing existing accounts in a challenging territory. Built relationships with key decision makers and matched customers with the right solutions for their needs. Worked together regularly with account sales managers and field sales staff and participated in sales forecast group meetings. Collated regular reports on sales performance per industry, maintained prospects database, and managed outbound/inbound accounts.

Highlights

Consistently exceeded 75 cold and follow-up calls weekly, earning recognition as one of the top 10reps based on call volume. Structured an efficient call back strategy to drive productivity levels and build strong customer relations.

Collection Bureau Inc - Miramar, FL July 2009 to August 2010

Collector - United Debt

Coordinated with customers over the phone, generated monthly statements and invoices for customers, and documented all member contact details in the collection system. Assisted customers to select appropriate payment methods, ensuring compliance all to state and local collection procedures. Developed strategies to achieve all debt collection activities and ensured optimal level of customer service during collection processes.

Highlights

Maintained an excellent track record in administering collections while utilizing strong analytical and problem-solving skills. Increased productivity through implementation of a more effective collection procedure.

Berkley Group, Inc - Fort Lauderdale, FL February 2001 to June 2010

Collections Associate

Investigated all payment arrears for various debt portfolios. Performed skip-tracing techniques to locate consumers and administered various debtor processes for all collection activities. Monitored collection of debt and in some cases terminated records. Maintained record of all activities and assisted in the litigation process. Evaluated foreclosure clauses and if required refer to a collection agency. Assisted to resolve all complaints from members. Coordinated with customers to help reduce bad debt.

Highlights

Became one of the top three collectors within the firm and maintained that position throughout the term of employment. Recognized for thorough analysis of customers' financial situation and offering best payment solutions to reduce financial burden.

Education

College Miami Dade College - Miami, FL 2002 to 2004

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