Customer Service Data Entry

AIDA DIAZ

Worcester, MA ***** 508-***-**** *******@*****.***

OBJECTIVE

Dedicated and experienced individual with a proven track record of providing exceptional support to clients across various industries. Skilled in resolving issues, building positive relationships, and exceeding customer expectations. Adept at multitasking, problem-solving, and working efficiently in fast-paced environments. Strong communication and interpersonal skills with a passion for delivering top-notch service. KEY SKILLS

• Bilingual (English / Spanish)

• Proficient in Microsoft Word, Excel, Outlook,

PowerPoint and QuickBooks

• Customer Service Skills

• Reliable

• Time Management

• Excellent communication skills

• Problem Solving

• Adaptability

• Active Listener

• Teamwork

• Organization skills and attention to detail

• Ability to work under pressure

SUMMARY OF QUALIFICATION

Clerical/Customer Service

Data entry into database software

Record keeping of products and assisting with inventory

Welcomed and communicated with customers in person or via phone

File required documents and updated company files

Manage multiple phone lines, inbound and outbound calls Assembly

Assemble lasers components

Soldier of diodes and wire

Operated machine to glue fiber optic

Microscope assembly using small hand tools

Assembled airplane’s Cabinets, speakers, DVD’s players, solder boards and military headphones EMPLOYMENT HISTORY

Elderly Care Worcester, MA Home Health Aide 2022 to 2024 IPG Photonics Oxford, MA Technician Assembler 2015 to 2020 Optim LCC Southbridge, MA Assembler 2013 to 2015

Linemaster Switch Corporation Woodstock, CT Assembler (contract) 2012 to 2013 Patriot Coating Hudson, MA Administrative Assistance 2011 to 2012 Ranstand / Bose Corp. Framingham, MA Assembler 2003 to 2009 Arquitectura Integral Inc. Bogotá, Colombia Accounting Assistance 1998 to 2001 EDUCATION

French River Education Center – North Oxford, MA: Computer Training Program

Academia Paciolo, Bogotá, Colombia: Secretarial Program

Externado Nacional Camilo Torres School, Bogotá, Colombia: High School Graduate

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