Medical Assistant Customer Service
Resume:
Ashley Freitas
Fall River, MA *****
*****************@*****.***
Detailed-oriented and knowledgeable Certified Nursing Assistant along as an Certified Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organization abilities. Independent worker with extensive medical experience. Highly motivated and committed medical assistant with proven history of superior performance at individual, team and organization levels. I am a very strong willed person and I would like to continue my education. Covid vaccinated also.
Work Experience
Medical Assistant
Southcoast Health System-Fall River, MA
May 2023 to July 2024
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times Medical Assistant
Hawthorn medical-Dartmouth, MA
March 2022 to May 2023
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Managed patient medical records by accurately documenting information in electronic health record systems
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
Medical Secretary
Advanced eye center-Fall River, MA
March 2021 to November 2021
• Screened and directed incoming calls, providing information and taking messages as necessary
• Maintained confidential files and records in accordance with company policies Medical Assistant
Sleep Medicine Associates-North Dartmouth, MA
August 2019 to February 2020
Responsibilities include making appointments, answering calls, triaging calls for the doctors.
● Scanning documents into patients charts
Medical Assistant
South Coast Family Medicine-Fairhaven, MA
May 2019 to August 2019
Worked within a high patient volume area.
● Demonstrated courteous and professional behavior as well as ability to use nursing process and decision making skills.
● Taking patient's vital intake, medication review, family history intake
● Administering vaccines
● Helping providers with minor procedures.
Medical Assistant
Saint Anne's Pain Management-Fall River, MA
August 2010 to 2018
Responsibilities include taking vitals, charting down medical history, family history.
● Maintained detailed records of test results by entering data and patient information into computer
● Performed clerical duties, such as word processing, data entry, answering phones and filing
● Prepared urine and blood samples to go out to the laboratory Home Health Aide
Cerebral Palsy Inc-Fall River, MA
November 2002 to January 2012
Delivered assistant to elderly clients in daily activities including bathing, dressing and physical transfers and care.
● Coordinated daily medicine schedules and administration to help clients address symptoms and enhance the quality of life.
Education
CNA in medical
Costal career academy - Fall River, MA
June 2024 to July 2024
Associate's degree in Medical Assisting
The Salter School for Medical Assisting - Fall River, MA September 2009 to June 2010
GED
Skills
• Medical Assistant with medical practice experience- (13 years)
• Proficient in performing administrative tasks.
• Extremely knowledgeable with clinical procedures.
• Clinical experience includes adult and pediatrics.
• Excellent oral and written communication, able to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
• CPR certified
• English and Portuguese speaking.
• Experience Administering Injections
• Triage
• Patient Care
• EMR Systems
• Medical Office Experience
• Laboratory Experience
• Vital Signs
• Epic
• Anatomy knowledge
• Specimen collection / processing
• Medical records
• Medical receptionist
• Medical scheduling
• Time management
• HIPAA
Languages
• Portuguese - Expert
Certifications and Licenses
Certified Clinical Medical Assistant (CCMA)
April 2024 to April 2026
Drivers License
AED Certification
CPR Certification
Certified Medical Assistant
BLS Certification
CNA
July 2024 to July 2025
Certified Home Health Aide
July 2024 to Present
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