Business Development Customer Service
Resume:
Sambhuprasad Thottiyil Murali
* **** ***, ***** ****, Ontario, M9L 1H4
Career Objective:
Initiative-driven and trained professional with more than 15 years of extensive experience in B-to-B and B-to-C Sales & Marketing in Canada, Dubai & India. Possess professional development career record of leading a team, participating enthusiastically in back office follow ups and ensuring excellent customer service, training of sales executives, achieving targets, handling, and completing the tasks on time, business development, achieving employer and customer appreciations.
IT Skills:
• Operating systems known: Windows 98/2000/XP.
• Applications: MS Office – 2000.
Work Experience:
Presidents Choice Bank (PC Financials), Canada
Senior Sales Executive/Senior Business Development Executive July 2022 – July 2024
Job profile:
• Develop and implement business development strategies to achieve company goals.
• Conduct market research to identify new business opportunities and trends.
• Use accounting skills to analyze financial statements, track performance metrics, and provide recommendations for improvement.
• Generate and qualify leads through various channels, including networking and cold calling.
• Identify and acquire new clients or customers to expand the company’s market presence.
• Build and maintain strong relationships with existing clients and stakeholders.
• Playing a significant role supporting one of the largest sales programs in the Canada, generating new business opportunities and acquiring new credit card customers at some of the country's largest retail chains.
• Engaging and educating customers to provide excellent customers service while building brand loyalty, laying the foundation for a strong customer experience and serving as an excellent brand ambassador.
• To Working independently at retail locations, maximizing credit card sales while enhancing customers' in-store experience.
• Meeting and exceedingly daily, weekly and monthly sales targets.
• Following policies and procedures around sales, operations, theft/fraud, health/safety, and more.
• Working in close partnership with field leadership and other members of regional team to increase sales and improve customer service.
SBI LIFE INSURANCE COMPANY LIMITED,KERALA, INDIA
Business Development Manager (Banc assurance) April 2018 – February 2022
Job Profile:
• Prepare and deliver presentations to potential clients and partners.
• Negotiate contracts and agreements with clients and partners to secure deals.
• Develop and manage budgets, create financial forecasts, and ensure alignment with overall business objectives.
• Create and present detailed proposals to prospective clients.
• Set and achieve sales targets and objectives.
• Analyze market trends and competitor activities to adjust strategies accordingly.
• Work closely with the marketing, sales, and product development teams.
• Monitor and report on the performance of business development activities and initiatives.
• To manage multiple branches of SBI.
• Initiate business development strategies so as to generate good volume of business through SBI branches with the team provided.
• To monitor and motivate team for meeting higher sales target.
• To maintain good relationship with managers and CIF’S.
• Manage the productivity through campaigns and corporate meetings.
• Monitor and review their performance.
• To manage the cif recruitment, training development and retention of a team.
• Maintain and build relationship with the HNI customers of the Bank.
• Maintain 13th Month Persistency of existing customers
Abudhabi Commercial Bank, Dubai, UAE
Relationship Officer (SME-Business Banking) March 2016 – August 2017
Job Profile:
• Gather and analyze customer feedback to improve products and services.
• Lead negotiations for contracts and agreements, ensuring favorable terms and compliance with accounting standards.
• Establish and nurture strategic partnerships and alliances.
• Attend industry events, conferences, and trade shows to promote the company and network.
• Enhance the company’s brand visibility and reputation in the market.
• Focus on increasing revenue and profitability through new business opportunities.
• Identify and manage potential risks associated with business development activities.
• Oversee the creation and management of proposals and bids.
• Mainly responsible for targeting Corporate and Industrial sector for Business Finance, Machinery Finance, Commercial Vehicle Loans, Business Facilities
• Achieve the sale of authorized product through sustained efforts in allocated market (UAE), increase the base of customers and provide efficient service to customers and effectively managing team while paying utmost attention to banks’ policies, ethics and code of conduct
• Calculating the repayment capacity of customers from bank statements
• Checking of files prior to submit to the credit to reduce the sales error and quick TAT.
• Coordination with the credit and operations department for the smooth process of facility.
• Handling the potential Customers in all emirates
Gulf Finance Corporation P.J.S.C, DUBAI
Senior Sales Officer (SME-Business Banking) May 2014 – February 2016
Job Profile:
• Identify and implement innovative approaches to business development.
• Manage budgets for business development activities and initiatives.
• Develop strategies to retain and grow existing customer accounts.
• Maintain deep knowledge of the company’s products or services and industry trends.
• Ensure all business development activities comply with legal and regulatory requirements.
• Achieve the sale of authorized product through sustained efforts in allocated market (UAE), increase the base of customers and provide efficient service to customers and effectively managing team while paying utmost attention to banks’ policies, ethics and code of conduct
• Targeting SME clients for business loans
• Calculating the repayment capacity of customers from bank statements
• Checking of files prior to submit to the credit to reduce the sales error and quick TAT.
• Coordination with the credit and operations department for the smooth process of facility.
• Handling the potential Customers in all emirates
Mashreq Bank, DUBAI
Business Development Manager (SME-Business Banking) February 2013 – April 2014
Job Profile:
• Business Banking Division (Business Loans, & Business Accounts)
• Primarily responsible for targeting Corporate and Industrial sector for Business Finance.
• Achieve the sale of authorized product through sustained efforts in allocated market (UAE), increase the base of customers and provide efficient service to customers and effectively managing team while paying utmost attention to banks’ policies, ethics and code of conduct.
• Responsible for selling business loans to existing clients of Mashreq and other Banks.
• Upgrading existing business loans of customers by offering need-based solutions.
• Screening of personal / business documents.
• Calculating the repayment capacity of customers from bank statements/ Audited report.
• Checking of files prior to submit to the credit to reduce the sales error and quick TAT.
• Maintaining MIS for logins and disbursals and making reports.
• Achieve monthly and yearly targets as planned.
• Cross selling of different products of the bank to clients, Company accounts and SME-loans
• Coordination with the credit and operations department for the smooth process of facility.
• Handling the potential Customers in all emirates
• Ensure customer data confidentiality.
Emiratesnbd, DUBAI
Senior Sales Officer (SME-Business Banking) August 2011 – January 2013.
Job Profile:
• Business development by adding up new customers to the company
• Providing customer satisfaction by providing exact and accurate details of the products.
• Handling objections and building an everlasting relationship for the company.
• Meeting the targets and achieving them month after month.
• Analyzing the bank statements of SME loans and personal loan clients
• Taking care of business loans, Insurance, fixed deposit of the corporate customers
Rak Bank, DUBAI
Relationship Officer (SME-Business Banking) November 2007- July 2011
Job Profile:
• Business development by adding up new customers to the Bank
• Providing customer satisfaction by providing exact and accurate details of the products.
• Handling objections and building an everlasting relationship for the company.
• Meeting the targets and achieving them month after month.
• Submitting DSR on a regular basis to the reporting manager.
• Analyzing the bank statements of corporate clients.
Cipla Pharmaceutical Ltd, Kerala, India
Manager May 2006 – October 2007
Job Profile: Relationship handling With Doctors
• lead a team of sales professionals (cardiac product), promoting Medicine to the doctors
• Describing different product based on Indian and foreign studies
• Retailing and follow-ups of potential chemists
• Conducting doctors meet and product campaign
• Taking care of Academic& Personal services of the Doctors
• Meeting the targets and achieving them month after month.
• Closing the sales according to the target and make sure the availability of concerned stockiest
Academic Qualifications:
• Completed Master of Business Administration (2004 – 2006) from Bharathiyar university, Tamilnadu,
• Completed B.com with Computer Application (2000– 2003) from Mahatma Gandhi University,Kerala
• Completed Pre Degree (12th) with Commerce (1997 – 1999) from Mahatma Gandhi University, Kerala.
• Completed 10th (1996– 97) from S.K.V G.HS, Kerala.
Languages Known:- English, Hindi, Tamil, Malayalam
Strengths:
• I am adaptable by nature so that I can adjust according to the environment.
• I am very sincere and dedicated towards my job.
Awards And Achievements:
• Attended a Seminar on International Business Ethics at RVS Institute of Management.
• Attended RAK BANK Corporate Training
• Certificate of excellency from Cipla Ltd
• Best Performance Certificate from Emirates money
• Best Performance Certificate from Mashreq Bank
• Best Performance Certificate from Gulf finance
• Best Performance Certificate from SBI Life insurance co. Itd.
• Platinum Club Member from PC financials
Contact this candidate