Quality Control Account Manager
Resume:
Michael Jefferson
Haslet, TX *****
**********@*****.***
Work Experience
Quality control
Exeter Finance-Los Colinas, PR
March 2020 to March 2021
Responsibilities; quality control of business accounts with customer service and satisfaction provided during and after the sale of a vehicle including any other products or services sold to the customer. I was responsible to review contract compliance and confirms the process was adhered to and finalize and close the file and forward it for review that it can be archived for ten years. Account Manager
Santander Consumer USA-NRH TEXAS
October 2014 to July 2019
Responsibilities; account manager for inbound and outbound calls collecting payment, assigning vehicles for repossession. I also worked with customers to bring account current devised a cure plan to resolve late payments.
I also created a cure plan that would assist customers with reinstating their vehicle. Sales Associate
Toyota of Dallas-Farmers Branch, TX
May 2013 to April 2014
Responsible for generating sales leads, cold calling potential customers demonstrating vehicles and sale
+ delivery of new snd used vehicles
Sales Executive/ on air personality
Cumulus media-Flint, MI
August 1981 to July 2010
Responsibilities: on air personality, live remote broadcast, writing and producing commercials for on air broadcast. Produced and aired a speciality show; Old School Sunday Live coverage for sister stations, WFBE talk radio and CK 105 classic rock I was also part of the sales team for the local market, generating sales, client meetings providing market share, demographics and providing a great detailed advertising schedule targeting a specific market share.
Production Supervisor
General Motors-Flint, MI
June 1976 to August 2008
Production supervisor, daily responsibilities of build, quality control, repair teams and manpower placement.
On-Air Personality/ Sales Rep.
98.9 WOWE-Flint, MI
May 1999 to September 2002
Part time on air personality and on call replacement announcer. Assistant music director Education
Some college in Business Marketing
Baker colkege - Flint, MI
August 1987
Graduate in Radio broadcast
Spec Howard school of broadcasting - Flint, MI
February 1981 to February 1982
Skills
• Quality Control (10+ years)
• Quality Assurance (8 years)
• Cold Calling (10+ years)
• Outside Sales (10+ years)
• Account Management (8 years)
• Salesforce (10+ years)
• Search Engine Optimization (SEO) (10+ years)
• Email Marketing (10+ years)
• Sales
• Microsoft Office
• B2B sales
• Social media management
• Photography
• Driving
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