Quality Control Sales Representative

Dena Alicia Ragan

*** ****** ****

Normandy, TN *7360

C: 931-***-**** ****.*****@*****.***

EXPERIENCE

Barrel House BBBQ (Feb 2023 – Present)

Cashier

Greet customers upon entry

Manage food truck

Cash register operation

Process to go orders for customers

MS Companies / Murfreesboro, TN (Oct 2018 – June 2021)

Supervisor Administration and Floor Ops

Acknowledge new cases opened from SQE (Supplier Quality Engineer)

Perform SWIA audits required according to Case Severity Chart Matrix

General HR Orientation; Hiring, I-9, Drug Screens, Disciplinary Issues, Payroll, etc

Daily Supply Inventory. Monitor critical items, paint markers, drug screens, PPE, and Safety

Vests.

Communicate with Quality Engineers to compose and gain approval on instructions for new

sorts.

Jostens/ Shelbyville, TN (Oct 2017 – Oct 2018)

Quality Control.

Inspect diploma covers

Pack boxes

Build and move pallets

Close orders in computer

Chassix / Shelbyville, TN (March 2017 – June 2017)

Quality Control.

Gage parts for accuracy and reject if necessary

Conduct back purges on inaccurate parts

Communicate with QC lab on all gauges and procedures used to check parts

Use blue prints to dete4rmine if parts are correct

Tyson / Shelbyville, TN (March 2016 – January 2017)

USDA Inspection Assistant

Assist USDA in inspecting birds to conform with quality standards

National Pen Company / Shelbyville, TN (May 2008 – May 2013)

Order Management Clerk (June 2012 – May 2013)

Primary role in managing order hold report

Review Daily Holds Report

Assist Sales Representative with Graphics and releasing orders to production

Train employees on company software

Inbound Customer Sales Representative (May 2008 – June 2012)

Communication with customers in response to incoming calls, fax, email, or mail consisting of customer orders, inquiries regarding orders, account balances, product information and/or questions about the web.

Enter, upsell and verify orders using the company guidelines.

Work accurately with numbers and data in a fast paced, productivity-oriented environment.

Worked the new entry program from ground to the entire company use.

Van-Rob Manufacturing – Manchester, TN (2006-2008)

Engineering Administrative Assistant

Provide administrative, clerical and organizational support to the engineering department team.

Monitor and report budgetary adherence.

Maintain administration supplies within a budget.

Provide research for and prepared marketing presentations for customers, visitors as well as internal teams.

Eric Stewart Insurance – Fayetteville, TN

Office Manager/Licensed Insurance Agent 2000-2006)

Organization and maintenance of office and customer needs.

Upload and validate all daily payment transactions

Supervise and prioritize subordinate’s workload.

Experience managing all daily office operations for a $1M plus-a-year insurance operation

Training and supervision of subordinate staff member activities.

Maintaining a 900 plus member client information database.

Electronic Funds Transfer Protocol

Education

Applied Associates of Arts, Accounting – Motlow State CC 1989

CNA Certified 2014

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