Customer Service Representative

Summary

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Skills

Report creation

Credit card payment processing

Conflict mediation

Materials transport

High-energy attitude

Inbound and outbound calling Adaptive team player

In-store support

Education and Training

High School Diploma Rowlett High School

Rowlett, TX,

05/2001

Experience

IQor

Data Entry Clerk I Plano 05/2019 to 10/2021

● Answered and directed phone calls.

● Assisted with completing orders over the phone through company portals.

● Processed payments.

● Handle credit card transactions

● Verify data by comparing it to source documents

● Update existing data

Latoya

Medford

M. **********@*****.***

C. 214-***-****

LM Garland, TX 75040

At Home Warehouse

Shipping and receiving clerk Plano 01/2016 to 03/2018

● Scanning and sorting incoming and outgoing stock

● Receiving, stocking, and packing

● Tracking inventory and keeping records

● Printing shipping labels and postage

● Inspecting goods for damage and distributing products to other departments Televista

Customer Service Representative Plano 11/2010 to 01/2015 Assisted customers each with questions. Asked probing questions to determine service needs and accurately input information into electronic systems. Consulted with customers to determine best methods to resolve service and billing issues.

Precession dialing system

Customer Service Representative Dallas 07/2001 to 10/2006 Handled all delegated tasks, including managing incoming calls and customer service inquiries, and identifying and assessing customer needs to achieve satisfaction.

Demonstrated self-reliance by meeting and exceeding workflow needs. Improved operations by working with team members and customers to find workable solutions. Recognized by management for providing exceptional customer service. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Assessed customer needs and upsold products and services to maximize sales. Consulted with customers to determine best methods to resolve service and billing issues. Exceeded company productivity standards on consistent basis, handling more than 70% of quota each day. Upheld privacy and security requirements established by regulatory agencies. Created and implemented process improvements to reduce workloads and bolster callback efficiency.

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