Customer Service Security Guard

Kwaku Baffour Asare

438-***-**** Montreal, QC **************@*****.***

BSP LICENSE NUMBER: GAR11825512

VALIDITY: 2029/06/22

Objective

Dedicated and experienced security professional seeking a full-time position as a Security and Response Officer. Bringing expertise in surveillance, monitoring, and intervention to ensure the safety and security of clients in the greater Montreal area. Summary of Qualifications

Over 5 years of experience in security, customer service, and project coordination.

Proven ability to perform rounds of surveillance, monitor and detain individuals, and control designated areas.

Skilled in performing daily and unscheduled searches, verifying departures, and ensuring admissions.

Holds a valid security guard license.

Fluent in English, improving in French.

Education

Private security guarding Certificate 29 April 2024 – 10 May 2024 Workplace first aid Course 29 April 2024 – 10 May 2024 Montreal Elite Security Montreal, Quebec

80hours in-class training with hands-on experience including:

● Private Security Industry Overview

● Legislation and standards of behaviour

● Roles and responsibilities of the security guard

● Practical safety instructions

● Security equipment

● Surveillance rounds and alarm response

● Communications

● Customer service

● Emergency response procedures

● First aid techniques

Senior Secondary Education Certificate Sep 2013 -

July 2015

3 Years of Secondary Education

Oduko Boatemaa Senior High School Mampong, Ghana Skills:

Surveillance and Monitoring

Security and Intervention

Customer Service and Support

Problem Solving and Critical Thinking

Fluent in English; improving in French

Work Experience

Security Officer Dec 2017 - Feb 2024

Golden Eagle Security Company Limited Kumasi, Ghana

● Patrol designated areas to detect and deter unauthorized activity.

● Respond promptly to incidents, emergencies, and alarms, taking appropriate action as necessary.

● Conduct security checks of vehicles, personnel, and packages entering and exiting the premises.

● Write detailed incident reports documenting security breaches, disturbances, or suspicious activities

● Collaborate with law enforcement agencies when required and provide assistance during investigations.

Security Officer Sep 2015 - Nov 2017

Bibiani Logging and Lumber Company Kumasi, Ghana

● Provided security services for commercial and residential properties, ensuring the safety of occupants and assets.

● Conducted regular patrols to check for signs of intrusion, vandalism, or other security breaches.

● Controlled access to restricted areas and maintained visitor logs.

● Responded to emergencies, such as medical incidents or fire alarms, following established protocols.

Collaborated with management to develop and implement security procedures and protocols. Additional Information

Available to work full-time.

Committed to promoting Employment Equity and diversity in the workplace. References

Available upon request.

Contact this candidate