Medical Assistant Customer Service

La’Annika Deniece Burton

**** ******** ****** ******* *******, Tx 77845 979-***-**** ***********@*****.***

Certified Medical Assistant, who adapts easily to changing environments and demands. Efficient, skilled in tackling administrative and patient-oriented tasks. Customer service orientated; skilled with greeting patients, scheduling appointments and preparing patient charts. Always dependable and a team player.

SKILLS

CLIA testing procedures Injections Medical front office Patient- focused care CPR certified Diagnostic tools familiarity Exceptional telephone etiquette Strong research skills Adaptable learner Creative problem-solving EKG Triage Self- starter Honest employee EMR

CAREER OVERVIEW

Texas Childrens Pediatric

Sept 2021- present

Vitals

Give vaccines

Prior authorizations for medications

Encompass Health Rehabilitation Hospital Feb 2018 - present

Take accu checks

Vitals

Assisting patient getting dressed for therapy sessions

Assisting with showers, dental hygiene, setting meal trays

Communicating with RN about any medical concerns patient/family members have

Stripes Convient Store June 2017 – Feb 2018

Assisting customers finding items

Informing customers on sales

Assisting customers on purchases

CSL Plasma Center July 2016 – Jan 2017

Health screenings with manual blood pressure

Weight measurement

Finger sticks for Iron level

Setting up/disconnecting plasma machine

Paying customers out at the end of appointment

Externship 180 hours, BSWH –Pulmonary Feb 2017 – Mar 2017

Roomed patients to include; Vitals, Medical History review and EHR

Injections and placed orders in EHR

Assisted with referrals

Scheduled patient appointments and answered phones

United Recovery System. . Feb 2015 – August 2015

Outbound calls

Setting up payment arrangements

Sheridan Nursing home, Navasota, TX Mar 2011- May 2014

Assisted with activity of daily living for patients

Assisted with Range of motion exercises

Maintained patient medication list and dietary

Salon 3500, Bryan Tx. Oct 2010 – Mar 2011

Answering phones and setting appointments

Consulting with customers

Cleaning

Counting the register

EDUCATION CERTIFICATION

Diploma of Completion: Associate Certified Medical Assistant, Graduated 3/2017

Vista College- College Station, TX

Knowledge of Pharmaceutical Mathematics, Anatomy and Physiology, Medical Terminology, Laboratory Testing, Clinical Procedures including assessment of vital signs, visual acuity tests, auditory tests, and injections

NHA Certification for Medical Assisting, March 2017

CPR Certification: American Heart Association

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