Customer Service Representative

Melissa S. Yates

*** *********** ****

Hamden CT, 06518

PH: 203-***-****

eMail: Yatesmelissa92@gmail,com

Skills

Microsoft Word, Excel, PowerPoint, Outlook Calendar, Nurse Grid, Google Calendar, Docs; Zoom; EPIC.

CANTO

Work History

Yale New Haven Health, New Haven, CT 10/2019--Present

Observation Associate (Per-Diem)

Ensures that behavioral children and adolescents are kept in a safe environment, until evaluated by staff.

Escort patients and parents to their destinations within the hospital.

Greet and provide directions to scheduled appointments to visitors in Triage.

Document and report incidents.

Comply with HIPAA regulations.

Familiar with medical terminology.

Planet Realtor New Haven, CT 08/2018 - Present

Real Estate Agent

Inside Sales, and receptionist.

Provides guidance to buyers, sellers, investors and renters with the purchase of properties.

Perform comparative Market Analysis.

Negotiate deals.

Connecticut Water Company, Clinton, CT

Customer Service Representative 08/2016- 08/2018

Handle all customer service inquiries, take payments by phone, review and explain monthly statements.

Direct technicians through mapping and GPS systems.

Work closely with Town Assessors and Attorneys verifying new service and closings.

Recommend ways of conserving water.

Explain different coloration of water.

Worked remotely.

Pay attention to details.

Better Business Bureau, Cromwell CT

Business Relations Specialist 08/2015-08/2016

Researched businesses in the State of CT to qualify for BBB accreditation programs.

Collect and process monthly payments.

Handled in and outbound calls.

Help customer to achieve A+ ratings.

Take and solve customer complaints.

AT&T, New Haven, CT 07/2003 - 10/2011

Customer Service Representative

Answered all billing and general questions regarding business and residential services.

Processed Service orders for technicians.

Handled heavy call volume (inbound and outbound).

Educated customers on the benefits of AT&T products and services.

Scheduled installations and disconnects.

Sold products and services.

Melissa S. Yates

Community Service

New Haven Elks Lodge 25 03/2004-Present

Organize and help run several charities for the Elks organization

Education

Albertus Magnus College - New Haven 05/2002

Associates of Science Degree

Albertus Magnus College 05/2012

Bachelor of Business - Administration BBB,

Business Management, Marketing and Related Support Services

Contact this candidate