Customer Service Data Entry

FELICIA B. CARMONA

PROFILE

Highly experienced and excellent organized professional. Years of

experience. Skills Included are: Telephone Reception, Reception Management, Departmental Support, Customer Relations and Communications, Issue Response and Resolution. Customer Inquiries and Information Updates, Customer Engagement, Set Appointments and Cash Drawer Management. Confidentiality and Data Protection, Organizing and Categorizing Data, Inbound and Outbound Calling. Assist with ICD-10 Coding, Referrals, Insurance Eligibility, Data Entry, Medical Records along with HIPPA Laws. Vital Signs, Medication Dispense and Count. Triages, Trauma and Injuries . Injections, Ear Lavages and POCS. Drug and Alcohol Testing. DMV and Sports Physicals.

EXPERIENCE

Business Co-Owner,

JunebugsWickedCandy; Ventura, CA 93003- 2020 to 2024 Computerize Office Procedures, Customer Service, Public relations, Organizing Events, Cash Handling Management and Preparation of Invoices. Basic Excel for Billing and Accounting. Inventory of finished candy products for distribution and sales. My Measurable Accomplishments; Assisting the owner with starting a new business. This Gave me the experience in a different field both in production and office duties. Medical Assistant Front/Back office,

Community Memorial Hospital; Ventura, CA 93003- 2008 to 2020 Admissions and registration of patients, Receptionist, Customer service and schedule appointments from call centers. Used EMR software to manage patient records and files, Compiled reports and updated records in alignment with HIPAA guidelines and standards, Reviewed medical records for accuracy and completion as required by insurance companies. Answered telephones and directed calls to appropriate staff. Scheduled tests and procedures. Performed various clerical and administrative functions such as ordering, and maintaining inventory of supplies. Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice. My Measurable Accomplishments; Taking care of patients during the start of Covid. Providing Comfort, patience and support. High School Diploma(Yes); Santa Paula Union High -1989. Medical Assistant Certificate(Yes); Pacific Coast Trade School -2006 805-***-****

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11236 Violeta St.

Ventura, CA. 93004

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