Customer Service Technical Support
Resume:
MICHELLE RENTAS
San Antonio, TX 78233
******.**********@*****.***
Introduction
Dedicated IT professional with a strong passion for delivering exceptional technical support and customer service. Demonstrated ability to build and maintain effective communication and relationships with clients in a tech environment. Skilled problem solver adept at diagnosing and resolving technical issues, with a focus on understanding and addressing user needs efficiently. Possess excellent time management skills and a deep knowledge of IT systems and support processes. Bilingual and eager to contribute to a dynamic IT team.
Skills
●English Fluent
●Spanish Fluent
●Communication
●Active listening
●Problem-solving
●Attention to detail
●Dedication
●Time management
●Product knowledge
●Customer relationship management
●Record Keeping
Education
EXPECTED IN 2025
Associate Computer Science and Programming
-Versed in CCNA, Java, C++ and HTML
MAY 2015
HighSchool Diploma, Luis Llorens Torres
Technical degree in computer repairing and Electronics
Academic excellence award for 3-year consecutive.
Experience
RETENTION AGENT IBEX GLOBAL
NEW BRAUNFELS, TEXAS – JULY 2024 - CURRENT
• Reviewing customer data to identify trends, patterns, and areas for improvement.
• Analyzing retention metrics to evaluate the effectiveness of retention strategies.
• Proficiency in using CRM systems like Salesforce, HubSpot, or Zoho to manage customer information.
• Skilled in Excel, Word, and PowerPoint for reporting and communication.
• Handling angry or upset customers calmly and professionally.
• Implementing strategies to resolve conflicts and prevent future issues
• Identifying the root cause of issues and finding effective solutions.
COURIER FEDEX EXPRESS AND FEDEX GROUND
SAN ANTONIO, TEXAS – NOVEMBER 2019 - JUNE 2024
• Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
• Greeted recipients, delivered packages, parcels and acquired proper signatures for all deliveries.
• Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Contacted customers to confirm delivery details and locations.
• Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
WAREHOUSE ORDER SELECTOR ANIMAL SUPPLY CO.
SCHERTZ, TX - DECEMBER 2018 - AUGUST 2019
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Collaborated with team members to achieve daily pick and pack goals.
• Completed cycle counts and monthly inventory.
• Inspected and verified orders before shipping them to customers for accurate deliveries.
• Supervised and trained new staff in performing census.
• Checked product levels and recommended new purchases.
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