Administrative Assistant Senior Care
Resume:
Jean Garard
Wellsville, OH ***68
Cell – 412-***-****
Email – **********@*****.***
Education:
March 8, 2005 – May 16, 2005 Completed RN refresher course at WCCC
**** – St. Francis General Hospital School of Nursing – RN
1967 – Alvernia School of Practical Nursing – LPN
Work Experience:
1/25/2016- 8/14/2020 Homeinstead Senior Care,
5549 Old William Penn Highway, Suite 300,
Murrysville, PA 15632
On Call Coordinator duties include:
Picking up the on-call phone on Friday afternoon every other week and returning it
the following Friday.
Answering all calls that come in during the weekend starting Friday at 4PM thorough
Monday at 9am and during the week from 5PM-9am daily.
Using CAREGiver roster to fill call-offs.
Checking voicemail every two hours.
Communicating client inquiries and other issues to the office staff.
Taking care of any issues that come up during the week.
Documenting all conversations.
1/25/2016-1/14/2019 – Homeinstead Senior Care,
5549 Old William Penn Highway, Suite 300,
Murrysville, PA 15632
Administrative Assistant Include:
Answering the company phone in a courteous manner and transferring calls to the appropriately personnel or voicemail.
Provide Excellent Customer service and hospitality.
Assist with scheduling caregivers to clients requesting shifts.
Notify caregivers of changes in their scheduling.
Mailing of materials to the clients and caregivers as needed.
Perform a variety of clerical functions.
Using Word, Excel and Clearcare Programs.
Operating the postage machine, copier, printers and fax.
Take over caregiver scheduling during vacations.
Retired RN License- April 2016
January 21, 2006 – January 29, 2015
Performance Improvement Specialist at Vitas Hospice.
Working 24 hours per week.
Responsibilities include: Management of the Performance Improvement Process. Tracking and trending Infection Control Reports, Incidents, Customer Complaints, Physician Satisfaction Surveys, Revocations, Family Satisfaction Surveys, death attendance by Vitas Staff and other program evaluations. Compile and analyze data, report findings and make recommendations related to these findings. Head PI task forces, coordinate quarterly Quality Meeting and Medicare chart reviews and ALJ Hearings. Assists the program in staff training.
September 2005 – February 2006 Staff nurse at Westmoreland Hospital Skilled Unit.
January 2005- August 2005, Staff nurse at William Penn Care Center, 120 bed nursing facility.
December 1987 – December 2004 Healthsouth Rehab Hospital of Greater Pittsburgh.
Duties included:
1988 – 2004 My job consisted of the following duties, Medical Staff Credentialing for a medical staff of approximately 200 physicians, Patient Advocate for the hospital, Utilization Review; I assisted with Medical Staff studies, organized and ran the Medical Staff Peer Review Committee, quarterly meetings. I was involved in performance improvement activities. I was a member of the Quality Improvement Committee and presented the medical staff studies at our monthly quality meeting. I performed chart review for billing and Medicare Reviews.
COMPUTER KNOWLEDGE
* Windows * Microsoft Word * PowerPoint * Excel *
* Microsoft Internet Explorer *
Resume – Jean Garard, RN continued:
1987 - 1988 Staff nurse on rehab unit at Healthsouth.
1979 – 1987 Forbes Regional Hospital, Medical Surgical Nursing
1978 – 1979 Murry Manor Nursing Home – Staff nurse.
1973 –1975 Kane Hospital – Evening Supervisor
1972 – 1973 St Francis Hospital – Hemodialysis nurse
1970 - 1972 Went back to school to get my RN
1968 – 1970 Presbyterian University Hospital – Hemodialysis nurse
1967 – 1968 St Francis Hospital – staff nurse, Medical Surgical Nursing.
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