Support Specialist Human Services
Resume:
Smyrna, DE *****
Migdalia Riche
Objective
Position in Human Services, providing opportunity to make a strong contribution by utilizing and expanding upon related education, skills, experiences, and capabilities.
Experience
7/5/2022 to 7/31/2024 Bethany Christian Services
Program Support Specialist
Worked with a team of Clinical Therapists and other support individuals.
Maintained a caseload of over 25 cases weekly.
Provided classes for the
Conducted trafficking screening tools on all client referrals and recorded the information accurately while effectively collaborating with therapist
Facilitated the psycho-education courses, such as trafficking classes, parenting education, and child abuse and neglect classes. Include preparation, coordination, and data input into the respective system.
Assisted with recommendations for plan of care with in collaboration with the program. therapist.
Develop individual rehabilitation plans for and with clients related to daily living functions in accordance with program expectations.
Stayed abreast of all agency, federal, and state regulatory requirements related social services.
04/15/2006 –6/25/2022 A to Z Insurance Georgetown DE
Branch Manager & Licensed Insurance Agent
Supervised over 6 employees.
In charge of the day-to-day operations of the agency.
Performing as a liaison between clients and insurance companies.
Selling insurance to current and new clients.
Collecting lists of probable clients to provide guidance for further business.
Collecting information of clients to decide their needs and risk of insurance,
Communicating with prospective clients to explain features and advantages of insurance Policies.
Establishing and developing relations with clients, underwriters. and other professional group
Collecting premiums from policyholders
Finding information for market accounts and quotations.
Meeting up and maintaining production targets for insurance premium.
Establishing and maintaining personal network.
Preparing reports of daily activities and results.
In charge of staff development, such as educate, train, hire, and fire employees.
1988-2005 MBNA Wilmington, DE
Credit Card Analyst with a 20,000 Lending Authority
Supervised over 6 employees.
Evaluated applications, credit reports.
Telephone investigation with clients and/or other creditors.
Communicated credit decisions over the phone.
Helped mentored other Credit Analyst, some were new to the credit card bank, trained other employees to lend and trained on lending policies and procedures.
Educated lenders to work specifically with the Spanish credit areas.
Established relationships with First Bank of Puerto Rico and Spain. Setting up credit card transactions.
Education
1971–1975 Smyrna, High School - Smyrna, DE
2 Years La Salle University, Home Studies Computer Programming
Delaware Technical Community College, Business Administration Dover, DE
Skills
Fluent bilingual in Spanish
Interests
Director of Sunday School Education
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