IT Engineer
Resume:
D. DaQunda Magwood
**********@*****.***
EXPERIENCE
Wireless Sales Consultant 01/2012 - 03/2015
Company: LowCountry Cellular
Manage and perform the following tasks:
● Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable.
● Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software, and services.
● Installed and maintained systems and analyzed users' needs.
● Accurately read, understood, and carried out written instructions.
● Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
● Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
● Evaluated hardware and software to determine efficiency, reliability, and compatibility with existing systems.
● Maintain required paperwork for all transactions for new contracts and upgrades as required.
● Troubleshooting that involves unlocks, reprogramming, and flashing
● Coordinate with customers and ensure appropriate resolution of all problems. Web Developer / System Administrator 08/2015 - Present Company: Rosa Lee Media
Github: https://github.com/SimplyyQunda
Develop and manage content for, as well as perform the following tasks:
● Troubleshoot website problems
● Create sites based on coding languages such as HTML, CSS, JavaScript, PHP, and other relevant web design coding languages.
● Create and test applications for websites
● Maintain and update websites
● Develop and build brands from a digital aspect
● Monitoring system performance and troubleshooting issues
● Ensure security through access controls, backups, and firewalls Digital Marketing Intern 04/2018 - 03/2020
Company: Performance Produce, LLC
Develop and manage content for, as well as perform the following tasks:
● Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
● Designed and presented social media campaign ideas.
● Created unique and engaging content for a range of social media platforms including Pinterest, Facebook, and Instagram.
● Collaborated with team members to help expand marketing channels
● Helped with planning and hosting of marketing events.
● Stayed updated with the latest marketing concepts and techniques.
● Developed ads targeting specific users for key promotions.
● Prepared reports detailing project updates, performance information, and ongoing trends.
● WordPress Development(CMS) and Maintenance.
● Create, develop, and maintain a database system.
● Maintain a website from a previous web developer company. Customer Service Representative 10/2019 - 02/2020
Company: Duke Energy
Manage and perform the following tasks:
● Open and maintain customer accounts
● Maintain customer trust and confidence
● Recommend potential products or services that best fit customers
● Contribute to team effort by accomplishing related results as needed
● Manage large amounts of incoming calls, that came in back to back
● Identify and assess customers' needs to achieve satisfaction
● Go the extra mile to engage customers
● Follow company procedures, guidelines, and policies to meet company and team goals.
● Handle sensitive information securely, such as social security numbers, addresses, bank accounts. and credit card information Technical Support Engineer 1 for ISCV/Xcelera 06/2022 - Present Company: Philips Healthcare
● Tier 1 Technical support for Philips’ Xcelera Cardio PACS system
● Support ISCV and Xcelera
● Troubleshoot Windows operating system issues quickly and effectively
● Troubleshoot hardware issues quickly and effectively
● Troubleshoot TCP/IP and general networking problems with customers
● Advanced troubleshooting capability on the Philips Cardio PACs product family
● Able to work structurally and according to published procedures and work instructions
● Document all actions taken during problem resolution in appropriate internal tracking systems
● Manage and support production, web, advanced analytic, and test servers for ISCV
● Installing and configuring server and workstations to resolve and/or advance user experience
● May provide guidance to other TSE
● Requires minimal supervision, able to determine methods and procedures for new assignments without assistance
● Looks for ways to improve and promote quality
● Google Chrome, IE, and Edge update Troubleshooting. Understanding how updates cause compatibility issues.
● Ability to ascertain urgency of support request
● Capability to excel in a high performing team environment
● Effective and Professional customer communications both verbal and written
● Knowledge of assigned products through ongoing training and development
● Problem solving skills and resourcefulness
● Able to troubleshoot Windows Server / Workstation issues both Hardware and Software.
EDUCATION
Front - End Engineering Student 09/2016 - 12/2016
Company: The Iron Yard(Coding BootCamp)
The Iron Yard is a 12-week coding boot camp specializing in highly focused, immersive training centered on language fluency, object-oriented programming, and project-based learning. Catawba College 08/2013 - 05/2019
Bachelor of Science of Business Administration Concentration Information Systems The University of North Carolina - Greensboro 08/2019 - 05/2022 Master of Science IT And Management - Cyber Security
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