Customer Service Data Entry

Latrice Davis

Indianapolis, IN *****

*************@*****.***

+1-317-***-****

I’ve been Customer Service Remote Rolls since 2016. I enjoy assisting others, problem solving, and analyzing information. I’m a fast learner when encountering new rolls and head strong when facing new obstacles! My goal is to become someone better than I am today. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative (WFH)

Sedgwick-Indianapolis, IN

August 2024 to Present

• Answering calls regarding recalls

• Data entry

• Confirming patient information

Customer Service Representative (Remote)

IU Health Hospitals-Indianapolis, IN

October 2022 to Present

• Communication/ Verbal and Written

• Taking Inbound calls assisting with Healthcare information

• Help Desk

• Health Insurance

• Update Client Information/Billing

• Data Entry

• Email/ Chat/ Quality assurance

• Maintain and save data accurately

• Detail Oriented

• Working from home

Customer Service

Warehouse Walmart Distribution Center-Plainfield, IN September 2016 to October 2022

• Customer Service

• Taking inbound calls

• Problem-solving and flexibility

• Organization

• Multitasking

• Assisting customers

• Imputing inventory

• Updating information into the system

Customer Service/Data Entry Specialist Remote position Interactions-Indianapolis, IN

August 2012 to January 2016

• Taking inbound calls, making outbound calls

• Updating members information

• Going over claims

• Providing billing information

• Work from Home position

Education

Diploma

Southport High School - Indianapolis, IN

August 2008 to May 2012

Skills

• Customer service

• Communication skills (9 years)

• Data collection

• Remote (5 years)

• Data entry (6 years)

• Healthcare customer service (6 years)

• Order fulfillment

• Microsoft Excel

• Civil rights

• Typing

• Microsoft Office

• Account management

• Analysis skills

• Load & unload

• Forklift

• Security

• Freight

• CRM software

• Accounting software

• QuickBooks

• Inside sales

• Order entry

• Negotiation

• Pricing

• Customer service

• HR sourcing

• Call center

• Customer support

• Medical terminology

• Manufacturing

• SAP

• Microsoft Dynamics GP

• B2B

• Windows

• Accounting

• Account reconciliation

• Google Docs

• Information security

• Revenue cycle management

• Bookkeeping

• Oracle

• Supply chain

• Fundraising

• Organizational skills

• Leadership

Certifications and Licenses

Driver's License

September 2020 to March 2027

Forklift Certification

Licensed Psychologist Credentials

Certified Bookkeeper

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