Customer Service Project Management

MICHAEL T. REEDY

Phoenix, Arizona *****, 480-***-****, *************@*****.***, https://www.linkedin.com/in/michael-reedy-8030b9ab

Professional Summary-

Currently employed by Banda Group Int’l in the civilian security sector while simultaneously serving in the Arizona Army National Guard as a Logistics and Transportation Section Leader. I will be retiring from AZ Army National Guard February 2025. I have 20 years of relationship building, project management, logistics, procurement, and sales management in civilian and military environments. I pride myself in having excellent skills in verbal and written communication, interpersonal and customer service, organizational, attention to detail, time management with a proven ability to meet deadlines, analytical and problem-solving, supervisory mentoring/coaching leadership style, prioritize tasks and to delegate them when appropriate, and function well in a high-paced and at times stressful environment. I strive daily to focus on six core values: Adaptability - Empathy - Integrity - Innovation - Initiative – Optimism. My current and past experiences have given me the skills needed to represent your organization.

Secret Security Clearance, AZ Army National Guard

Armed Security Guard Card Registered with AZ DPS

Education University of Phoenix, Phoenix, Arizona - B.S., Business Management and Marketing

Transportation Management and Logistics Ft Lee, Virginia

Professional Development- VASS Advanced Sales Training, Consultative Sales Training, Customer Relationships, Military Leadership Training, Military Logistics, and Transportation Management.

Computer Skills- Proficient with Microsoft Office, Excel, Power Point, and Word.

Civilian Experience

Proven experience with front line staff in a performance-driven, challenging environment

Strong leadership skills with the ability to get results through mentoring others, effective coaching, while encouraging a team-based approach to decision-making

Experience utilizing Microsoft Suite including Excel.

Arizona Army National Guard, Phoenix, Arizona

February 2023-June 2023

Develop and implement requisition procedures for 49 National Guard units.

Responsible for tracking 49 National Guard Units training requisitions for the state of Arizona.

Follow up and confirm with the Unit point of contact to ensure requisition accuracy.

Coordinate convoy requirements with State.

Allocate resources to support training requirements.

Ensure efficient daily operations.

Supervise the team and provide training and coaching to improve performance.

Monitor work quality to consistently deliver exceptional customer service.

Adhere to Army regulations.

Communicate well with leadership, team members and other departments.

Implement continuous improvement action plans.

Banda Group Int’l, Mesa, Arizona

Security Officer June 2023 to Present

Responsible for detecting suspicious behavior.

Preventing vandalism, thefts, and other criminal activities.

Patrol premises regularly to maintain an established presence.

Monitor and authorize the entrance of vehicles on and off premises.

Remove trespassers from premises.

Ensure all access doors on premises are secure.

Investigate people for suspicious activities and behavior.

Respond to alarms on premises.

Submit hourly and daily reports

Knight Transportation, Phoenix, Arizona

Ports Logistics Account Manager August 2020 – February 2023

Responsible for communicating with customer details of new and current tenders

Track incoming containers on vessel

Track containers throughout process leaving vessel and customs

Coordinate with customers regarding any fees associated with containers coming into port

Prioritize tenders from high to low priority

Schedule pick-up of import containers

Coordinate with Knight Transportation Analysts all scheduled container appointments at port

Tracking and reporting containers progress from pick up at port to delivery to Distribution Centers

Track empty containers to ensure proper usage

Ensure all customer billing is reported in a timely manner

Unifirst Corporation, Phoenix, Arizona

Route Service Manager November 2020 – April 2020

Manage operations while 5 Route Service Drivers and 1 CSR

Supervised front line team in a performance-driven, challenging environment

Ensure commission accuracy for assigned drivers

Contract renewal management for 200 companies

Customer service conflict resolution

Accounts receivable monitor and collection

Maintain and distribute 22 fleet vehicles

The Boulders Resort and Spa Carefree, Arizona

Resort Security Supervisor/Purchasing Manager January 2016 – July 2019

Resort Security shift Lead

Responsible for day-to-day Resort security operations

Evaluates, and oversees all aspects of Resort security.

Coordinate with General Manager daily

Plan shift security for special celebrity appearances

Coordinates, evaluates, and oversees all aspects of purchasing process.

Manage vendor relationships.

Researches and procures products and services needed for the resort while providing contract oversight.

Maintain inventory for distribution to 6 resort commodities.

Process and code daily, weekly, and monthly invoices to be reported as profit and loss to corporate.

Consolidate purchasing within resort commodities to reduce overall cost by 30% in first 6 months.

Military Experience

Strong senior leader with skills to adapt and accomplish any mission

Arizona Army National Guard, Phoenix, Arizona

Operations Supervisor July 2019 – November 2021

Supervise day to day operations supporting readiness of 300 US Border Patrol Fleet vehicles

Track and prioritize all Border Patrol Fleet Vehicle maintenance and repair needs

Coordinate pistol range details and Agent search and seizure scenario training

Report daily accountability of soldiers under my supervision to higher command

Address soldier personal challenges to achieve positive resolution

Track and approve leave for soldiers

Train and mentor soldiers personally as well as military

Transportation and Logistics Coordinator March 2013– Current

Responsible for scheduling and planning the movement of vehicles, personnel, and cargo for state emergencies including civil unrest and COVID-19.

Responsible for coordinating line haul truck drivers to deliver 100 vehicles and 30 shipping containers from Arizona to California.

Spearheaded transport operations of military and civilian specialized equipment throughout Afghanistan.

Achieved relocation of two million dollars of retrograde equipment at Kandahar Airfield, Afghanistan.

Instrumental in developing plan of action for last minute base closure changes.

Supervise loading and securing equipment for air travel from Afghanistan to USA.

Served as a team lead while reporting to leadership.

Human Resources/Recruiting Sergeant September 2012-October 2013

Accelerated tracking career paths of approximately 700 soldiers.

Initiated promotions, awards, transfers, and discharges.

Communicating with assigned units to assist in soldier needs and problem solving.

Maintained all human resources functions and responsibilities using Microsoft Excel, Outlook, and Power point.

Accomplished background checks of 300 potential recruits throughout United States via court and various law enforcement agencies.

Reporting and presenting all statistics and trends to the battalion commander.

Contact this candidate