Project Management Information Technology

Steve Brown

Azusa, CA ***** 213-***-**** *****@*******.*** LinkedIn

IT Manager

Information Technology Manager - Systems Administration – Network Administration

As an accomplished IT professional with over 15 years of experience spanning multiple technical disciplines, I bring a proven track record of effective leadership in managing IT teams, projects and vendors. I excel in communicating between cross-functional departments, ensuring seamless project execution, and consistently achieving key performance indicators (KPIs) that align with organizational goals. My focus is on leveraging technology to add value to organizations, driving projects to success while demonstrating strong leadership and communication skills among teams.

Key Competencies & Skills

IT Management • System Administration • Network Administration• Microsoft Server • Active Directory • Azure Ad • IT Project Management • Disaster Recovery• Cybersecurity• Systems Integration• IT Compliance• Technical Documentation • Cloud Computing• Hybrid Cloud Environments • Microsoft Server • MS Active Directory • MS Windows • Office 365 • Virtualization• Hyper-V • Vendor Management• IT Budgeting and Cost Control • Strategic Planning • Project Management • Coordination • Leadership • Communication • Team Building • Problem Solving • Organization

Professional Experience

Global Product Management, Monrovia, CA 05/2015 – Present

Director of Information • Led a team of IT professionals in the deployment, maintenance, and support of diverse IT systems and services for a prominent supplement manufacturer. Proactively managed vendor contracts, identifying opportunities for cost savings and operational enhancements. Streamlined employee workflows, significantly boosting productivity, and achieving substantial year-over-year (YOY) reductions in IT expenditures.

Key Competencies: Negotiation, Modernization, Auditing, Vendor Management, Cost reduction

Achieved 40% cost reduction in the IT budget while concurrently modernizing and enhancing end user experience

●Negotiated ISP contract to cut phone and data costs by 70% while simultaneously increasing data speeds 10x

●Orchestrated switch from analog to digital VOIP phone system saving $8K/mo in Toll Free inbound call fees

●Assessed outdated and costly in-house CRM application and implemented a scalable low-cost cloud solution

Key Competencies: IT Management, Process Optimization, Leadership, Hybrid Cloud, Communication

Engineered strategic process improvements driving a substantial 35% increase in production efficiency

●Implemented automated fulfillment processes resulting in 50hrs+ labor savings by eliminating manual data entry

●Led the migration of key IT systems to the cloud resulting in improved scalability, flexibility, and cost savings

●Conducted quarterly strategic meetings with department heads to improve processes where needed

Key Competencies: Value add, Amazon Seller, Project Architecture, eCommerce

Increased sales revenue 25% and established online brand presence through Amazon and direct sales websites

●Identified a need to establish brand marketing and sales channels through fast growing online retailers

●Built, managed and maintained online sales markets through Amazon, Walmart.com, Shopify, WordPress

●Implemented customized fulfilment process

Biotab Nutraceuticals, Monrovia, CA 07/2009 – 04/2015

Systems administrator • I held responsibility for designing, deploying, and supporting the IT infrastructure of small businesses, catering to up to 100 employees across multiple physical locations. Collaborating closely with management, I developed a profound comprehension of the organization's business objectives and consistently delivered timely solutions within resource constraints. I actively oversaw, monitored, and maintained a diverse array of assets across various platforms, ensuring uninterrupted operations and optimizing system performance.

Key Competencies: Cyber Security, PCI/DSS Compliance, Documentation, Phishing Training, 3-2-1 Backup

Mitigated cyber security threat exposure internally and externally by 25% without increasing IT expenditures

●Revamped insecure flat network with secure, segmented VLAN architecture to satisfy PCI requirements

●Developed disaster recovery policy procedures and instituted regular quarterly testing and validation of backups

●Established cyber security awareness training and regular phishing simulation testing customized by department

Key Competencies: IT Ticket Queue, PXE Boot, network Deployment Toolkits, Secure passwords

Identified and upgraded out-of-date IT systems and processes, leading to improved efficiency and system availability

●Implemented IT ticket queue system allowing for improved task efficiencies and response resolution

●Utilized Microsoft Deployment Toolkit (MTD) to standardize and deploy employee workstation via PXE Boot

●Enforced the use of password vaults (Bitwarden) for securely storing and sharing of passwords company-wide

Key Competencies: Microsoft Server, Microsoft Active Directory, Microsoft Exchange, Group Policy

Led modernization of Microsoft Server domain and maintained Active Directory, Group Policy, On-Prem Exchange

●Upgraded physical server hardware and Active Directory Domain Functionality Level from 2003 to 2012

●Reviewed, revised and updated Group Policy objects for better control and customization of domain assets

●Managed, maintained and upgraded On-Prem MS Exchange Server 2003 to 2013 and improved reliability

Other Relevant Work Experience

Travalbug inc, Monrovia, CA Webmaster/graphic Design 2009 - 2010

SnackerzZ inc, Commerce, CA Webmaster/Graphic Design 2007 - 2009

Portrait Avenue Studios, Los Angeles, CA Videographer & Editor 2004- 2006

Other Relevant Home Lab Experience

Homeassistant • Proxmox • Docker • PfSense • Unifi • Blue Iris • Wireguard • OpenVPN• Lets Encrypt• Acme Certificates Unbound DNS • WordPress • cPanel & WHM • APACHE • Cent OS • Ubuntu • Zigbee • Z-Wave • Ansible • Kubernetes

Education & Certifications

Brooks College, Long Beach, CA

Bachelor of Multimedia - Web design

New Horizons Learning Center, Los Angeles, CA

Managing and Maintaining Windows Server

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