Account Manager Technical Support
Resume:
***************@*****.***
**** ******** **** **, ********* FL 34746
C O N T A C T S U M M A R Y
S K I L L S
E D U C A T I O N
Client management
Networking
B.A Business Administration
Interamerican University of Puerto Rico
1991-1995
High School
Colegio Nuestra Sra del Pilar
1987-1991
Key Account Manager
Elgin Fasteners Group Chicago Illinois- Remote
Execute the company’s commercial strategy through the technical support of selling engineered fastening solutions into the five major industries: energy, automotive, agriculture, capital goods, and transportation. Demonstrate consultative selling skills to gain customer acceptance and win business by offering customer insight regarding value of product proposals through cost savings, warranty and operational improvements, and teaching them the unique features and proprietary solutions that makes our products the unique solution for their needs.
Leverage contract performance and pricing assessments to conduct customer business reviews; ultimately aligning upon and driving outcomes to optimize performance.
• Provide competitive market updates and summarize market intelligence for internal stakeholders.
Provide technical support solutions to our customers through all deployed channels.
2023-2024
Accomplished and result-driven bilingual sales and marketing manager offering over eighteen years of leadership and account experience as an integral part of fast-pace sales teams. Strategic thinker and proactive problem solver with expertise in consultative selling and territory sales management. Focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnership. P R O F E S S I O N A L R E F E R E N C E S
L I S S E T T E M A R R E R O R U B I O
Account Manager
Applied MSS Cleveland, Ohio
Provided hands-on sales, marketing, and management expertise while training, supervising and motivating a team of four sales representatives. Created five territory sales routes for product lines. Collaborated with sales departments to understand client objectives, strategies and goals.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns and consistently achieving targeted recovery rate. 2014-2023
District Manager
GPS Distributors San Juan, Puerto Rico 2006-2012 Account Manager
Kodak Caribbean San Juan, Puerto Rico 2000-2005
Responsible for overseeing and managing seven sales representatives and over fifty accounts.
Built strong business relations with Walmart, Sam's club, Kmart, and Walgreens. Prepared comprehensive analyses of business deal points, structuring, and implementation plans.
Attended trade shows, seminars, and channel partner events to ensure the highest level of customer service and satisfaction. Bilingual (English-Spanish)
Problem-solving
Windows operating system
Communication
ACCOUNT MANAGER
https://www.linkedin.com/in/lissettemarrero-
a3017414/
Negotiation
Name: Braulio Crespo Jimenez
Title: FEMA-Emergency manager
Contact: 787-***-****
Email: ********@*******.***
Name: Scott Reed
Title: Veteran Affairs Hospital Administrator
Contact: 321-***-****
Email: **********@*****.***
Prepared proposals and credit packages for new and existing clients. Collaborated with analytics and marketing to determine the main cause of customer complaints and managed to reduce complaints by 52%. Grew annual revenue through active engagement with clients by listening and understanding individual goals and needs.
Ensured new product launch plans were developed and executed in alignment with engineering departments and marketing strategies.
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