Program Manager Case Management
Resume:
Willie George
************@*****.***
San Jose, CA 95121
Summary
Highly motivated and results-oriented professional with a proven track record in managing reentry programs. Skilled in developing and implementing comprehensive strategies to support the successful transition of formerly incarcerated individuals. Strong leadership abilities combined with excellent communication and interpersonal skills. Committed to making a positive impact on the lives of individuals reentering society. Experience
Reentry Program Manager
Santa Clara County Reentry Program
San Jose, CA
(July 2022 - Current)
● Develop and implement reentry programs, reducing recidivism rates by 20%.
● Collaborate with community organizations, government agencies, and employers to secure resources and partnerships for program participants.
● Conduct needs assessments and design individualized reentry plans, addressing specific challenges faced by participants.
● Provide case management services, counseling, job placement assistance, and access to educational and vocational training opportunities.
● Monitor program outcomes, collecting data to evaluate effectiveness and making necessary adjustments for continuous improvement.
● Lead a team of reentry specialists, achieving program goals and ensuring participant success.
Catering Supervisor / Lead Google
Driver, Sunnyvale, CA (2018-2022)
● Led catering operations for 200-300 Google employees, ensuring timely delivery, preparation, and setup.
● Supervised staff, managed inventory, and maintained sanitation compliance.
● Trained new hires, updated policies and procedures, and provided support in various areas. Owner, One Way Hauling and Moving (2015-2019)
● Managed residential and business hauling and moving services, maintaining high customer satisfaction.
Driver, Cosmopolitan Catering (2016-2018)
● Delivered 200-400 food and dairy products, ensuring cargo safety and compliance with company and regulatory policies.
Community Outreach
● Maranatha Christian Center Outreach Program/Street Team (2002-2020)
● Feed The Block (2022-Current)
● African American Community Service Agency (2019-Current)
● City Team Ministries (2015-Current)
Education
Bachelor of Arts in Sociology
University of California, Berkeley
Skills
● Program Development
● Offender Rehabilitation
● Community Engagement
● Case Management
● Counseling
● Job Placement Assistance
● Data Analysis
● Leadership
● Communication
● Interpersonal Skills
● Time Management
● Problem Solving
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