Administrative Assistant Customer Service

Dolores Marconi

**************@*****.***

*** ***** *** ****** ** 19018 610-***-****

I am currently looking for a part time position in an environment that offers a greater challenge, increased

benefits for my family, and the opportunity to help the company advance efficiently and productively.

WORK EXPERIENCE

QVC, Product Central, West Chester, PA

Team Lead, September 2022-Present

•Pulls reports to monitor team member's performance and may provide coaching to them to improve productivity, quality, and safety outputs

•Supports and communicates development programs, policies, procedures and company values to provide a positive, supportive and productive work environment

•Assists the Area Manager in setting up the daily/weekly job assignments of the team members. Will facilitate the movement of team members throughout their shift to meet our needs

•Analyzes deficiencies and develop plans to correct

R. Johnston & Sons, Glenolden, PA

Administrative Assistant, January 2019-January 2023

•Demonstrated customer service by maintaining customer accounts and handling customer complaints to ensure resolution

•Acted as a point of contact for vendors, subcontractors and various teams

•Utilized QuickBooks to issue invoices and pay bills in a timely manner

•Prepared estimates by collaborating with the lead contractor and other parties

•Analyzed and gathered information to assist with processing insurance claims

QVC, Product Central, West Chester, PA

Team Member, August 2016-April 2018

•Managed inventory of all products through company appropriate system

•Examined products to ensure they are in optimum condition for live shows

•Demonstrated teamwork by collaborating directly with hosts, vendors and guests to plan for live shows

QVC, Procurement Corp Services, West Chester, PA

Team Member, August 2013-August 2016

•Executed the delivery and reception of mail to every department in two different buildings

•Maintained and tracked inventory of all supplies for the entire department

•Ensured accuracy of incoming materials by verifying information on purchase orders

•Provided customer service through helping issue return shipments, tracing lost shipments and helping resolve customers claims

Sprague & Sprague Law Firm, Haverford, PA

Housekeeper, December 2008-August 2013

•Was responsible for keeping facilities and common areas clean and maintained

•Resolved reasonable complaints/requests with professionalism and patience

•Ensured all rooms were cared for and inspected according to standards

•Collaborated with other staff members (such as the chefs) to organize and prepare lunch and dinner

Romano’s Specialties, Drexel Hill, PA

Assistant & Caterer, September 2006-October 2012

•Managed the inventory of food and supplies and ordered new stock as required

•Coordinated the pickup and delivery of all products needed to support jobs

•Answered guests’ catering-related questions during events and addressed all complaints

Pacifico Fleet Leasing, Broomall, PA

Administrative Assistant, September 2006-August 2007

•Acted as liaison between Fleet customers and the Dealership

•Managed the billing of 900 plus units per month

•Processed tag and title work with the State of Pennsylvania

EDUCATION

Academy Park High School, Collingdale, PA 1985

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