Customer Service No Experience
Resume:
CONTACT ME
**** **** **** ***** ****** Virginia *0191
*************@*****.***
LANGUAGES
WORK EXPERIENCE
Excellent customer service
Exceptional beverage knowledge
Curate cocktail/mocktail menus
Knowledgeable of POS systems
Neat and organized
Strong leadership skills
Business savvy
Great at improvising
Reliable team player
Innovative problem solver
Customer confidentiality
SKILLS
Joseph
E x p e r t M i x o l o g i s t
2020 - 2022
Bite Club DMV l Washington DC
Bar Manager & Head Mixologist
Curate cocktails to create seasonal cocktail menus, bartends, and completes the sales and inventory report. Increased income by 25% by properly managing the bartenders and inventory.
2020 - Present
Zurena l Maryland
Head Mixologist
Curate mocktails/cocktails to present to different liquor brands in person and virtually. Promote the product while bartending at marketing events. Strategically grow the business through obtaining new clients.
2016 - 2017
PROvisions Belize Ltd l Belize
Head Bartender
Bartended, managed inventory and 3 bartenders at a Norwegian Cruise Line excursion.
TIPS certified
Bar Seminar Certificate (Belize)
Mixologist Seminar Certificate
(Belize)
Complete Food & Beverage
Certificate (Norwegian Cruise
Lines)
Customer Service Certificate
(Belize Tourism Board)
Customer Service & Relations
Certificate (Belize Tourism Board)
Bodden
English
Spanish
Head Bartender
Sandy Point l Belize
Created cocktail menus, oversaw daily operations of a team of 6, completed inventory, sales and cash reports, organized bar events and bartended at Cocobeach Resort.
2010 - 2016
Bartender/Waiter
Captain Morgan l Belize
2008 - 2010
Meet and greet, served food, bartended, set-up bar and dining area and handled inventory at Captain Morgan's Resort.
2006- 2008
Hamanasi Resort l Belize
Served food, bartended, set-up bar and dining area, and handled inventory. Bartender/Waiter
CERTIFICATES
2022 - 2023
Swingers Crazy Golf Club l Washington DC
Bar Captain
Assisted in opening a new venue in Navy Yard consisting of 3 cocktail bars and 3 mini golf courses. Supervise bartenders, handle customer disputes, oversee the cocktail preparation department (15 staff), complete inventory, accept deliveries, and oversee product quality.
2023 - Present
Matchbox l Washington DC
Restaurant & Bar Supervisor
Training staff, expediting diner's orders, handling complaints, monitoring supplies, and ensuring compliance with all food health and safety requirements. Oversee day-to-day tasks and ensure the team is providing excellent customer service and achieving management goals.
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