Customer Service Baton Rouge
Resume:
Ceddrick Coleman
Baton Rouge, La *****
**************@*****.***
Professional Summary
Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable and punctual, successfully handles fast- paced work. Proven willingness to take on any task to support team and help business succeed. Offers strong abilities. Talented and skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Motivated and skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Energetic Medical Courier with extensive experience delivering medical records and specimens. Detail-oriented with focus on meeting requirements and deadlines. Possesses safe record and valid driver's license in LA.
Skills
Written communication
Customer relations
Task prioritization
Excellent driving skills
Time management
Route Planning
Clean Driving Record
Handling pharmaceutical materials
Attention to confidentiality
Licensed driver in Louisiana
HIPAA Compliance
Work History
September 2021 - Current
Parkers Pharmacy - Baton Rouge, LA
Medical Courier
Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
Elevated overall efficiency of transportation operations by implementing fuel management strategies and conducting regular vehicle maintenance checks.
Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
Minimized delivery errors, carefully verifying recipient information and delivery contents.
Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
Ensured timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment. December 2013 - May 2021
RAM TOOL & SUPPLY - Baton Rouge, La
Professional Delivery Driver
Handled 20+ deliveries each day across the 150mile area Collected and delivered 3-5 orders per hour
Promoted package security, following protocols for signature-required deliveries and choosing reasonable locations to leave at-the-door drop- offs
Achieved 90% delivery satisfaction rating through consistent delivery accuracy
Met schedule demands by planning efficient routes and adjusting plans to compensate for issues such as accidents.
Participated in ongoing training programs for continuous improvement in driving skills and safety awareness.
Loaded and secured goods into van in order of delivery destination. March 2008 - June 2013
Orkin Pest Control - Baton Rouge, La
Termite Inspector
Determined sources of infestations and extent of damage by thoroughly inspecting homes, businesses, and schools
Walked customers' property to identify infestations and potential sales opportunities
Assisted with coordinating referrals and special services for customers, including improvement services designed to reduce pests' access points Produced insect reports and bills for residential and commercial customers
Checked outside of buildings for signs of pest activity, removing webs and breaking up bee nests.
Supported regulatory compliance efforts by adhering to company policies, local laws, and safety guidelines during inspections. Maintained up-to-date knowledge of industry standards, attending relevant training sessions and workshops regularly.
Identified potential termite infestations with meticulous visual examinations and accurate documentation.
Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Education
Davidson High School St Joseph, LA
May 1994
Southern University A&M College Baton Rouge, LA
Buissness Managment
Certifications
Certified Hipaa Certification
National Health& Safety Association
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