Customer Service Representative

Hanton Guerrero

**** **** *** **. ********, TN **421

Email: ****************@*****.***

Phone: 423-***-****

Summary

Detail-oriented, analytical problem solver, Proficient in Microsoft Office and bilingual English and Spanish. Experienced in collaborating with cross-functional teams to enhance operational efficiency and customer satisfaction. Eager to apply experience, knowledge, and skills to contribute effectively. Education

The University of Tennessee Chattanooga

Bachelor’s in Business Administration August 2024

Work Experience

North American Credit Services Inc., Chattanooga, TN Customer Service Representative May 2022 – July 2024

• Utilized medical software to handle patient concerns, I resolved inquiries and patient issues at a fast pace.

• Developed and implemented strategies to grantee customer satisfaction and streamline service processes.

• Collaborated with cross-functional teams to identify areas for process improvement. MTN. View Nissan Cleveland, TN

Sales Representative October 2021 - March 2022

• Conducted in-depth measurements of customer needs, providing accurate product information and tailored advice to make sure customer left satisfied.

• Excelled in client communication and relationship building, exceeding monthly sales goals consistently.

BELK Chattanooga, TN

Sales Associate January 2019 to October 2021

• Addressed customer challenges promptly and effectively, strengthening customer relations and loyalty.

• Provided exceptional customer service, handling cashier responsibilities while enhancing the overall shopping experience for customers.

Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

Bilingual: Fluent in Spanish and English

Strong Analytical Skills

Mathematical Proficiency

Effective Communication

High Attention to Detail and Organizational Abilities

Cross-functional collaboration

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