Customer Service Administrative Assistant

Andrea B. Robinson

Glendale, N.Y. *****

***********.**@*****.*** / 917-***-****

Summary

I have twenty-plus years in customer service and the clerical field. My goal is to obtain a position as a customer service or clerical /administrative assistant. My abilities are assistant management, personnel training, customer service, telephone banking, and typing. Experience supporting a major call center system such as Vesta, and Avaya. Knowledge of protocols such as VOIP. I am a very dependable person and work very well with others. Let’s Talk About It Ministries Inc. Non-Profit Organization Personal Assistant 09/2021 – Present

• Schedule meetings and manage calendars.

• Answer phone calls and emails and message taking.

• Dictate accurate and comprehensive notes at meetings.

• Coordinate projects, deliver presentations, outreach preparations, and errands as needed.

• Plan travel, including flights, accommodation, and ground transportation. Synergy Global Systems / Quest Diagnostics

Greeter/Administrative Assistant 4/2021 - 6/2021

• I was required to represent the face of the company to patients.

• Demonstrates organizational role by greeting and directing patients to designated areas while maintaining social distance.

• Always attentive to answering patients' inquiries during appointment times. Relocating from one state to another. 4/2021 – 6/2020 Children Home of Iredell

Houseparent 6/2020 - 8/2020

• Caretaker for children ages 7 - 16.

• My responsibility was to administer morning and evening medications.

• Accompany them to their doctor's appointments.

• I had to make sure that they were doing their daily chores.

• I had to create daily activities for the children.

• Preparing and cooking morning, afternoon, and evening meals

• Writing out daily progress reports for each child.

• Helping them grow and become well-rounded children and preparing them for the transition they may be facing while in the home.

Work History

Days Inn

Night Audit 03/2020 - 6/2020

• Checking guests in and out of the hotel.

• Answering incoming calls and setting up reservations for guest arrivals.

• Counting cash at the beginning and end of the 3rd shift and depositing cash drops.

• Running audit reports at the end of the shift and emailing reports to management.

• Cleaning and preparing the lobby area before the next shift began. Country Inn & Suites

Shuttle Driver/Housekeeping 06/2018 - 10/2018

• I was responsible for passengers' safety by transporting them to and from their destination.

• Providing exceptional customer service by maintaining a clean and safe vehicle

• Ensuring that they are on time for their arrivals and departures

• I had to clean and prepare the lobby area before the next shift began.

• Also, I had to attend to a few empty rooms after customers checked out for the evening. Relocating from one state to another 7/2017 – 6/2018 Key Staff Temp Agency

Assignment: Dallas City Hall

Data Entry/Clerical Assistant 01/2017 – 07/2017

• Daily I receive documents and proofread the reports.

• Maintaining the database by entering new information from different departments.

• Answer calls and take messages.

• Filing documents in the system

JP Morgan Chase Call Center

Front Line Call Center Specialist I 06/2015 – 01/2017

• My responsibility was to receive inbound calls and review customer account information.

• Explain activity occurrences on accounts.

• Providing customers with a resolution to their banking issues.

• Explaining to customers what procedures they would take to prevent more issues with their bank accounts.

• Assist customers with their online accounts.

• Helping customers who had difficulty accessing their bank accounts online. Education

Monroe College / Bronx NY - Business Administration - Present Marque Learning Center/ Houston, TX – Diploma – 2008 Stevenson Academy of Hair Design /New Orleans - Certified of Achievement, 2003

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