Customer service manager
Resume:
JS
JULIE SHINNEFIELD
OBJECTIVE
EXPERIENCE
An extremely positive individual with 20+ year
Experience in small & large retail environments.
RETAIL EXECUTION MANAGER – ACCELERATE360 – 2021 – PRESENT
HIRE STAFF TO COVER 171 STORES IN INDIANA
COVER UNSTAFFED STORES
INVESTIGATED LOW SALE STORES TO IDENTIFY REASON FOR LOW SALES.
TRAIN NEW REPS
ADVOCATED FOR ACCELERATE360 TO CONTINUE TO NETWORK TO BUILD STRONG STAFF.
UTILIZED ALL IMPLETEMENTED POLICIES DESIGNED BY COMPANY TO DEMONSTRATE ACCURATE REPORTING.
MARKET MANAGER – TNG – 2017 – 2021
HIRE TO COVER ASSIGNED TERRITORY IN ILLINOIS
COMPLETED ALL REQUIRED COMPETENCIES TO CREATE A STRONG TEAM.
ASSISTANT STORE MANAGER – TOYS-R-US – 2015 – 2017 – MERRILLVILLE INDIANA
STORE MANAGER/DISTRICT TRAINER – FAMILY DOLLAR- 2000-2015, CREVE COEUR ILLINOIS.
SKILLS
REFERENCES
Strong communication abilities to give and receive different levels of information.
Positive leadership skills to motivate and manage team effectively.
Problem-solving skill to determine root of problem & effectively find an effective solution.
CHRISTINE RAMSEY – TNG – CO-WORKER
MEGAN CHISM – ACCELERATE360 – CO-WORKER
KENNETH LEBAR – ACCELERATE360 – SUPERVISOR
RONALD WILLIAMS – ACCELETATE360/TNG – CO-WORKER
LEADERSHIP EXPERIENCE
Revitalized a low sales store retaining current staff and built a strong effective team.
Supported team contribution & collaboration.
Won team player of the year TNG
Propelled assistant store manager to a strong store manager.
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