Travel Agent/ Advisor

SANDHRA MURPHY

+44-747*-****** • ***********@*****.***

.

PROFESSIONAL SUMMARY

I am a highly ambitious, resourceful and client-focused business professional and travel enthusiast who drive to deliver top-notch commercial experiences for a wide variety of clientele and maintain loyal client base with individualised service and superior sales strategies. Skilled in curating unforgettable 7* client experiences leading to excellent client satisfaction. I am an exceptional negotiator who thrive under pressure and always adapts to challenges with ingenuity and resilience. Seeking a role in Travel & Tourism or Hospitality where I can utilise my skills and experience whilst contributing to the company's continued success.

EXPERIENCE

Travel Consultant, 05/2022 - 04/2024

TravelPerk - Birmingham

Efficient Processing of Offline & Online Bookings.

Proactive Resolution of Booking Issues.

Collaboration with Suppliers and Partners and other Departments for Streamlined Processes and Improved Team Efficiency.

Boosting Client Retention and Repeat Business for Clients Ensuring Smooth Travels.

HR Assistant, 01/2021 - 12/2021

Kettering General Hospital - Kettering

Orientation and Onboarding.

Appointment Scheduling and Coordination.

Employee Data Reporting & Administration.

Secretarial Support.

Equipment and Supplies Management.

Security & Medical Officer, 01/2021 - 12/2021

SGC Security Services (NHS) - Kettering

Ensuring Safety, Comfort, and Well-being of Patients with Mental Health Illness.

Efficient Management of Hospital Premises. (site patrol & secure entrances, cctv monitoring, responding to patient emergency alarms)

Liaison with East Midlands Police and Emergency Services.

Documentation, Follow ups and Incident Reporting.

Passenger Service Agent (Medical), 01/2020 - 12/2020

Collinson Group (Luton Airport) - Luton

Timely Check-in and Query Handling.

Efficient Test Booking Management.

Accurate Communication with Passengers.

Test Transportation and Lab Processing.

OTHER EXPERIENCES

CS, Sales & Marketing Experience, 01/2017 - 12/2019 Various Employment - Kettering

Avon Sales Representative, Salad Master Rep, B&M Retail CS.

CORE QUALIFICATION

Critical Thinking and Analytical Skills

Computer Proficiency

Teamwork & Collaboration Skills

Problem Solving & Client Relations

Attention to Detail & Multi Tasking Skills

Active Listening & Communication Skills

Sales & Negotiation Skills

Marketing & Networking Skills

EDUCATION

Bachelor of Science : Human Resource Management, 2020

University of Bedfordshire - Luton

ALevels, 2017

Kettering Buccleuch Academy - Kettering

French, Psychology, Health & Social Care & Food & Design Technology.

GCSEs, 2015

Kettering Buccleuch Academy - Kettering

English, Maths, IT, French, Triple Sciences, Art & Geography.

CERTIFICATION

Course Completion

IT.(Working Remotely, Customer Care, Social Engineering, Information Security, Phishing & Privacy & Security Incidents & Secure use of AI systems)

Aviation.(Airport Training completion - Luton Airport & relevant certifications)

NHS & Healthcare.(Health and Safety course completions & relevant certifications)

Security.(SIA License- relevant certification)

REFERENCES

Available on Request

Contact this candidate