Customer Care Continuous Improvement

ADEWALE ORIYOMI OLORUNJUWON

Address: **/** ****** ******, *********, Lekki, Lagos State, Nigeria

Email: ************@*****.*** Phone: 070********, 081******** Career Objective

I am a forward-thinking individual who aims to find career path that will constantly challenge my skills and abilities. I hope to join a team of talented individuals who strongly believe in team work and the possibilities of solving challenges posed by being dedicated and productive in any area of specialization as well as having positive impact to the growth and development of the organization. While ensuring continuous improvement in my abilities, so as not to be a liability to the organization in future as well as becoming a great team player who will work with other staffs to achieving set targets.

Personal Details

Sex: Female

Religion: Christian

Marital Status: Single

Nationality: Nigerian

Languages: English/Yoruba

Skills

Excellent leadership and organizational abilities

Prolific interpersonal and communication skills

Attentive to details

Excellent oral and written communication skills

Self-motivated and target oriented

Excellent problem-solving skills

Prolific time management skills

Good customer relationship

Educational History

2013-2017 Tai Solarin University of Education, Ijebu Ode, Ogun State. Bachelor of Science Economics (Education)

2005-2010 Yejide Girls Grammar School, Molete, Ibadan. Senior Secondary School Certificate

1996-2004 Amazing Grace International Nursery and Primary School, Oke-Ado, Ibadan.

First School Leaving Certificate

Employment History

2020-2022 BENIOUR EXECUTIVE UNISEX SALON, IBADAN.

Position: Business Manager

Responsibilities:

Oversees the activities of other workers

Report to the owner directly

Hires, trains and evaluates new employees

Ensured the company is on track to meet its financial goals

Report expenses, activities, results, market positions and projections with accuracy and promptness

Manage daily activities and offer assistance

MAY-OCT 2019 GUARANTY TRUST BANK, RING-ROAD IBADAN. Position: 737/GTWORLD Brand Ambassador

Responsibilities:

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming positive experiences.

Resolved over 90% customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

Responded to customer requests for products, services and company information.

Pin creation and tutoring customers on how to use bank USSD for bill payments, airtime recharge, transfers and other transactions.

Installation of GTWORLD APP, guiding customers on how to operate it. 2018-2019 ZARTECH LIMITED

Position: Admin/Data Analyst

Responsibilities:

Printing out of waybills and filing documents/goods on the computer.

Files maintenance and records keeping.

Handled vast amounts of data.

Displayed strong IT skills handling office suits such as Excel, proprietary statistical and invoicing programs.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Welcomed each new arrivals pleasantly and confirmed reservations and identification.

2011-2012 OLAJESU STORES

Position: Admin/Sales Officer

Responsibilities:

Responsible for keeping petty cash vouchers.

Maintained excellent attendance record, consistently arriving to work on time.

Inspection of recently purchased goods.

Ensured goods are delivered in a timely and efficient manner.

Performed general office duties, including answering phones, routing calls and messages and welcoming visitors.

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Technical Skills

Micro-Soft Applications

Research Proficiency

Reporting

Filing and Documentation

Social Media Usage

Presentation Proficiency

Data Analysis

Administrative Proficiency

Certifications and Training

National Youth Service Corps {Discharge Certificate} 2019

Gen Voices Ogun State {Entrepreneurship Training} 2014 Referees

REVEREND R.O ODUSOTE

(Founder of Pray the Word Ministries, Ashipa Odo-Ona Elewe, Ibadan.)

MR MODUPE ABIMBOLA

Blayks Farms & Agro Industries Nigeria Limited (Director of Operations)

MR ADETOLA

Zartech Limited (Poultry Unit Engineer).

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