Technical Support Desktop

RESUME / BIO-DATA

Gokul.S

No ****, Pushpa nilaya,4th main,4th cross Email ID: *****.*.***@*****.*** Vinobha nagar, Tumkur, Karnataka 572101. Cell Number: 908*******,915-***-****

Career Profile

Technical support professional offering extensive experience and thorough knowledge of different operating systems, hardware, desktop peripherals, IT network systems and firewalls.

Over Ten years’ experience as a Desktop support engineer.

Functional Skill Areas and Key Strengths

Windows Operating System: 98, Me, Xp, 2000, 7, 8 and 10,11 versions, LAN / Wan, Switches and Routers.

Desktop Installation & Maintenance: Windows, Linux, MS office & other Software’s.

Ability to work without supervision and to take initiative.

Customer service oriented – Good communication skills used to support various technical issues and desktop operation queries.

Efficient problem solving and multi-tasking abilities.

Objective – Serve as first-level contact for Desktop related issues and for other IT problems.

Professional Experience

Provided technical support, including identifying problem incidents with their subsequent resolutions.

Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions regarding basic operation of software and hardware, technical support.

Supervised and Performed installation of New IT Network equipment and system software.

Administered creation of IT accounts and computer systems and offered support.

Updated management on a regular basis through reports and presentations and via email.

Maintenance & Testing Activities:

Maintained company peripheral network devices regularly, including printers and scanners.

Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.

Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.

Planned and executed routine repairs and system upgrades.

Education & Qualifications

Bachelor’s Degree in Commerce

Master of Business Administration(Systems Management )

Diploma in Hardware & Networking

Personal Summary

Good in system Installation, configuration, Administration, and integration.

Analytical and technical expertise.

Good in network operations.

Creative, curious, analytical, and detail-oriented.

Made use of help desk systems to prioritize work-load and update queries and calls.

Documented and maintained supply of all required inventory.

Knowledge in Accountancy

Knowledge in Documentation and filing

Knowledge about Hewlett-Packard Functions

Technical Skills

Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Windows 11, Linux, MS DOS.

Hardware testing Tools: Multi meter, cable tester, Card tester, soldering de-soldering.

Application software: Photo shop, PDF, WinRAR, DVD/CD Burning Tools etc.

Office Package: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook.

Assembling and reassembling of computer peripherals

Possess sound knowledge of installation of network cabling

Ability to diagnose, discover and correct network problems.

Experience of work

Adecco India Pvt Ltd(Wipro Client Project in Karnataka Gramin Bank)-Feb 2023 to Current

Alpha Solutions BPO – Jan 2013 to December 2022

Desktop service (self-employed) Jan 2011 to Dec 2012

Maha Electronics Pvt Ltd – April 2009 to Nov 2010

Xxspeedlink Pvt Ltd - Jan 2008 to Feb 2009

Computer Kingdom (Computer Store)- Feb 2005 to Nov 2007

Eureka Forbes Ltd-August 2003 to Dec 2004

System Admin & Hardware Engineer in Maha Electronics, Alpha Solutions & Adecco: -

Install systems, modems, keyboards, and printers.

Perform the communications link between organization and customers.

Work as an association looking into the hardware, software and standardization of computer systems.

Maintain updated inventory of all hardware and software.

Make coordination for installing and upgrading the current equipment's and software.

Maintain a standard configuration of equipment.

Handled the management of hardware stock and projects.

Identified the management position, duties and responsibilities.

Looked after physical and investigative processes, including technical support.

Accomplished the job of data recovery and system administration.

Develop and document technical processes

Provide technical solutions and troubleshooting services on need basis

Ensure proper working order of all terminals and servers at all times

Good in cartage refilling and troubleshooting of all kinds of printer including inkjet and dot matrix

Analytical and technical expertise’s in data recovery

Accept the challenge of repairing the devices which were rejected form others.

Supervise the installation of computer hardware and upgrade hardware and software components.

Remote Desktop Assistance in the Network connected in the Domain.

Windows Operating system Installation on clients Personal Computers and Office Computers.

Software Installations which are needed.

Windows & Symantec Antivirus patch up gradation periodically.

Computer Technician in Xxspeedlink Pvt Ltd & Computer Kingdom : -

Scan and remove virus.

Defrag the hard drives on computer functioning too slowly.

Ensure a smooth functioning of the all the systems.

Repair and maintain the computers and servers.

Configure new hardware, install and update the software packages.

Handled desktops, mainframes, server computers, laptop and Printers.

Looked after the networking hardware, including routers, switches and wireless networks.

Eureka Forbes Ltd

Worked as Customer Group Specialist for selling Aquagaurd water Purifier, consistently recognized by management for providing superior customer service. Resolved guest complaints. Consistently received positive feedback from guests on performance reviews.

PERSONAL DETAILS

Name : GOKUL.S

Date of Birth : 09.04.1983

Permanent Residential Address : No 1191,4th Main,4thcross, Vinobha Nagar,

Tumkur 572101.

Nationality : Indian

Marital Status : Married & Having two Kids

Languages Known (Speak, Read, Write) : English, Tamil, Hindi & Kannada (Only to Speak)

Aadhar Number : 584*********

DECLARATION

I hereby declare that the above information’s are correct to best of knowledge and belief.

Place: Tumkur Yours Faithfully,

Date: (S.GOKUL)

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