Loan Originator

OBJECTIVE

LISA TURNER

FDSXOFR :D\ *WRFNWRQ

***** ************@\DKRR FRP 209-***-****

Looking to join a progressive organization witK D growing environment that allows one to advance as opportunities arise. SKILLS &

ABILITIES

x Strong leadership skills; proven ability to motivate and direct a work group to achieve set goals and schedules.

x Outstanding interpersonal and public relations skills, enthusiastic, bright, responsible, and a great team player.

x Comfortable, fast-paced environment; ability to prioritize work flow; and work ZLWK D WHDP RU independently.

x Microsoft Office: Microsoft Word, Microsoft Excel, PowerPoint, Publisher and Access. And Social Media Platforms.

EXPERIENCE LOAN PROCESSOR PREMIER HOME EQUITY, ELK GROVE, CA

(REMOTE)

2009-PRESENT

x Perform a thorough review and analysis of borrower’s credit, employment, income and assets as required by the particular loan program before submitting to underwriting. Assemble the complete loan package in proper order for underwriting: x 3UHSDUH )RUPV DQG Yerify all required documentation DUH in the file; Yerify that application is complete and accurate; and identify any potential issues that may arise in underwriting. 3URILFLHQW LQ UXQQLQJ '8 /3 WR JHW ILOHV DSSURYHG 6WURQJ PDWKHPDWLFDO VNLOOV IRU DFFXUDWH FDOFXODWLRQV

x Communicate directly with the Loan Originator, Borrowers, Real Estate professionals, Title/Escrow Companies and Underwriter to FODULI\ DSSURYDO DQG RU IXQGLQJ FRQGLWLRQV

$VVLVW LQ ORDQ RULJLQDWLRQ SURFHVVHV DV QHHGHG

Review loans for compliance with all mortgage-related regulations 7 7UXWK LQ /HQGLQJ $FW DQG )10$ )HGHUDO 1DWLRQDO 0RUWJDJH $VVRFLDWLRQ JXLGHOLQHV and prepare required disclosures

x &ommunicate with various companies to obtain appraisal, Property Survey, Flood Certificate, Title Commitment, and payoff information. Verify that vendor orders are complete, invoices received, and in the applicant’s file.

x Manage pipeline by completing and submitting reports within allotted turn-around times. Document all communication related to the loan application in the conversation log.

x Train and help supervise new loan processors and other processing personnel

PAGE 2

SUPERVISOR TELE TECH CALL CENTER, STOCKTON, CA

2008-2009

x Directly responsible for ensuring that the Customer Service key performance metrics of reliability, efficiency, and quality are met through constant review, training, coaching and mentoring. Additionally, as Call Center Supervisor I worked effectively with other team members to solve problems quickly with a high degree of accuracy. Ensure a minimum number of call quality reviews are completed for every customer service representative (CSR). x Ensure all CSR’s are measured on Quality and Accuracy based on specific FCC-DTV departmental measures.

x Provide specific CSR feedback, addressing performance, knowledge, use of system resources, and addressing opportunities for improvement. Conduct quality calibrations with Team Leaders, Managers, and all others who may evaluate customer contact quality.

x Review quality guidelines with all CSR. Provide monthly contact quality reporting to Call Center Operations Director MANAGER/LOAN ORIGINATOR

2000-2008

PREMIER HOME EQUITY SAN LEANDRO, CA

x Managed 16 plus mortgage professional, Loan Originators, Loan Processors and Telemarking Team. Leading a team in meeting and exceeding mortgage loan and quality customer services objectives. Monitoring markets, training/mentoring a team and provide goal setting, production performance reviews, and pipeline management. Managed branch offices activities, provide monthly forecast and worked closely with operation management on issues related to process flow, service level standards. Assisting loan officers in developing relationships with referral sources and recruiting high achievers as loan officers to create and maintain a growing business.

x Originate FHA/VA, USDA, Conventional and Commercial Loans for first and second mortgages working directly with Real Estate Agents/Brokers and Consumers handling their mortgage and financial needs. Calling on potential or existing customers as assigned to develop new or retain existing business. Provide a wide range of products including A-D paper, reverse mortgage and alliance programs. Developing wholesales relationships to increase loan programs for borrowers, by completing Broker package for approval

x Use the following computer programs on a daily basis: Calyx Point, PC Lender, Winn Forms, Microsoft Word, Microsoft Works Spreadsheet and Microsoft PowerPoint

PAGE 3

x Assistant Customer Services Manager

1999-2000

Hornblower Cruises & Events San Francisco, CA

x Responsible to support the central reservation Manager in developing and maintaining a highly effective customer services sales team to exceed company goals.

x Develop reservation agent’s knowledge to market

Hornblower’s various products.

x Assist in generating revenue that meets and exceeds goals for all ports.

x Responsible for recruiting, training, and coaching of new hires and seasoned reservation agents.

x Interact with technical support to troubleshoot system problems.

x Guarantee customer satisfaction by assisting with escalated guest relation issue.

Customer Services Coach/Quality Assurance

1997-1999 Centralized Marketing Concepts Cordova, TN x Developed Marketing Associates in use of sales techniques to meet standards and expectations on all inbound/Outbound call center programs.

x Implemented a systematic process to maximize employee performance. Worked to ensure business objectives were achieved through managing real time on outbound programs and tracking talk time on inbound programs.

x Monitored all programs to evaluate sales techniques and quality of customer services, edited leads for accuracy.

EDUCATION

x SAN JOAQUIN DELTA COLLEGE, STOCKTON, CA

x MISSION COLLEGE, SANTA CLARA, CA,

x OKLAHOME BUSINESS COLLEGE, LAWTON, OK

Real Estate License

ON THE JOB TRAINING COURSES INCLUDING: COACHING,

MANAGING, SUPERVISING FOR LEADERSHIP, MOTIVATION

AND TRAINER CERTIFICATION

x 5 67$7( 0257 6&+22/

x &(57,),&$7( 2) &203/(7,21 1DWLRQDO 0RUWJDJH /LFHQVLQJ 6\VWHP 10/6 UHJLVWUDWLRQ XQGHU WKH WHUPV RI WKH 6 $ ) FW RI DQG 5HJXODWLRQ =

PAGE 4

COMMUNICATION

LEADERSHIP

INTEREST

I delivered many community presentations IURP 20 as a candidate

For San Joaquin Delta Community College Board of Trustee District Area 7. As a result I won the election, and became Trustee representing District Area 7 for San Joaquin County Office of Education. Serving from 2010-2014

As a result I became the first African American Female Board President of San Joaquin Delta Community College Board of Trustee’s Voted in by my fellow board members. During my tenure as board member and Board President I received a myriad of Communication, Leadership and financial training and experience.

Creating help programs for the XQGHVHUYHG, feeding and housing the homeless.

Hobbies include Swimming, Writing, Family Activities and Singing.

Contact this candidate