Life Cycle Software Development

Name: Sharmin Ashraf

Designation: QA Analyst

Email: *********@*****.***

LinkedIn: www.linkedin.com/in/sharmin-ashraf-61b342198

Contact No: 704-***-****

Visa Status: US Citizen

EDUCATION: Master of Science (MS), 05/2002

Management Information Systems

Pace University, New York, NY

Summary of Expertise:

Result oriented Software Testing professional with 7 years of experience in Information Technology in Software Testing.

Excellent understanding in Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

Proficient in analyzing user stories to create test plan, test cases, set up test environment and execute test script to deploy in QA environment.

Experienced in working with Agile Scrum software development life cycle participating in daily scrum, sprint planning, and retrospective.

Strong Experience in Smoke, Functional, Regression, Integration, GUI, and User Acceptance Testing.

Extensive experience in Test Management tools including HP Application Life Cycle Management (HP ALM), Target Process and Quality Center.

Proficient in using HP Unified Functional Testing (HP UFT) for automated testing of functional and regression testing.

Experienced in Automation Testing including creating test scripts, various enhancements with checkpoints, Parameterizations and Synchronization techniques.

Experience in writing and executing Test Cases and Test Scripts and working with overall team to meet project goals.

Expert on test activities and defect tracking using Atlassian JIRA.

Ability to work in a fast-paced team environment while consistently maintaining a positive and professional behavior.

Ability to effectively communicate testing activities and findings in oral and written formats with Analytical skills.

Strong skills with ability to work in a collaborative environment as well as independently with minimal supervision.

Experienced with specification, configuration, capacity planning, and maintenance of testing environments.

Ability to easily shift priorities, multi-tasking and capable of producing quality work with minimal supervision, while meeting designated timelines.

Detail oriented and can handle multiple projects, resource, logistics and budgets for future projects.

Ability to up-to-date with new technologies, operating systems, automated testing tools, etc. in order to maintain an awareness of technological advances.

Fast learner, well organized, self-motivated, active, hardworking, trustworthy, and reliable, responsible, positive, honest, confident and open-minded team player with strong interpersonal skills and analytical mindset.

Technical Expertise:

Test Management Tools

Jira, HP Application Life Cycle Management (HP ALM), HP Quality Center, Target Process

Automation Testing Tools

Unified Functional Testing (UFT/QTP) with VB Scripting

RDBMS:

Oracle, MS SQL Server, and MS Access.

Database Access Tools

Oracle SQL Developer, SQL *Plus Command Prompt and TOAD

Programming Languages

VBScript, JavaScript, and basic level of C language

Application Server:

IIS and Apache Web Server

Data Modeling Tools

Erwin, Visio

Mobile Platforms

Android, iOS, Windows Phone

Virtualization

MS Office 2013 and Office 365

Operating Systems

VMware Workstation and Oracle Virtual Box

Professional Experiences:

Client: London Stock Exchange Group ( LSEG), Fort Mill, SC

Position: UAT Analyst

March 2023 - Now

Accomplished Responsibilities and Tasks:

Working as an UAT analyst at Index Change which is responsible for all elements of business change of the London Stock Exchange. It is a global group, with teams in London, Taipei, and Fort Mill. The group operates a “follow the sun model and work as a single team across the different time zones. Below are my roles and responsibilities:

Responsible for creating test cases and testing the user stories and execute the scripts in ALM after the stories move to UAT environment.

Responsible for API testing. Proficient in GET, POST, DELETE calls in Postman Collection

Validated & enhanced test scenarios, test scripts with additional negative cases, boundary value analysis.

Worked closely with team members and proactively communicated issues to developer, which reduced turnaround time in fixing issues.

Ensured that all defects are logged and resolved prior to production deployment.

Team player, working with the team to help resolve production issues, maintain environments, and improve overall quality within the team.

Responsible for verifying Business Automation Workflow (BAW) which Index Delivery team has enhanced in Index Build and verify that in PRIME platform

Responsible for Maintaining PMC and sending Handovers to London and Taipei every day.

Responsible for Realtime Adds which is to verify that New Indices have been added or removed from the stock market.

Participate in daily team Standup Meeting, Sprint Meetings, Sprint Retrospectives and Story grooming sessions.

Constantly in communication with manager, lead, developers and team members via emails, Teams calls, and Teams chat

Responsible for creating functionality User guides for the end users to better understand the flow

Client: Wells Fargo, Charlotte, NC

Position: QA Analyst

June 2022- March 2023

Accomplished Responsibilities and Tasks:

Cards, Retail & Merchant Services (CRMS) team helps customers achieve their financial dreams by providing a variety of products across the credit spectrum. Wells Fargo deliver industry leading rewards, offers and benefits that recognize and celebrate its customers’ relationship with Wells Fargo. As a team member of CRMS LOB, below are my roles and responsibilities:

Performed composite analysis of business requirements and system specifications.

Prepared, created, and implemented systems quality assurance reviews for numerous applications.

Validated & enhanced test scripts with additional negative cases, boundary value analysis.

Serve as a support and escalation point for testing roadblocks, knowledge, and expertise

Collaborate with Product/Program managers on identification and development of UAT and E2E test scenarios and all applicable dependencies

Created detailed test scenarios, and other needed documentation to ensure high quality QA deliverables and accurate projected timelines.

Conducted test planning on assigned projects and ensured all needed test artifacts (test plans, test scripts, traceability matrix, etc.) were produced in the needed timeframe with expected quality.

Used Jira and Zephyr for creating Test Cases and registered the expected results and creating Bugs.

Performed Manual Testing of web-based and client/server applications and used Jira for Project and Test management purpose.

Escalate and communicate environmental issues as they arise

Client: Endava, Charlotte, NC

Position: QA Analyst

Nov 2020 – May 2022

Accomplished Responsibilities and Tasks:

Experienced in working with Agile Scrum software development life cycle and attended daily Scrums, Sprint Planning, and Sprint Review Meetings, updated the test data as per the frequently changing requirement.

Proficient In Atlassian Jira. Create Test Cases and Bugs using Jira.

Experienced in API testing. Proficient in GET, POST, DELETE calls in Postman Collection

Manage multiple project schedules at different phases of testing, highly organized and able to prioritize

Coordinate QA tasks and priorities for each project including identifying QA/testing environment needs

Generate test scenarios from user stories and acceptance criteria.

Possess a deep knowledge of software quality assurance and testing methodology

Ability to demonstrate the results to the Product Owner and other business stakeholders for sign-off on user stories

Demonstrate strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical resources as well as business resources

Ensure that defects/change in requirements identified during testing are verified & tracked to the closure before moving the application to production

Performed Functional, Negative, Smoke, System, Integration, Regression Testing.

Involved in Meetings/Walkthrough with various teams as required for better understanding the business requirement, software specification, and development process flow at various stages.

Maintain and execute regression tests to ensure that changes have not negatively impacted other processes.

Attended periodic meetings, teleconferences and led discussions on problem resolution.

Ensured that all defects were logged and resolved prior to production deployment.

Utilized JIRA and Zephyr to track, report, and manage defect throughout the test cycle and attended Defect Status Meeting on daily basis during testing cycle

Performed Functional, Negative, Smoke, System, Integration, Regression Testing.

Client: Bank of America, Charlotte, NC

Position: QA Analyst

Jan 2020 – Nov 2020

As a QA analyst in Bank of America, I was responsible for validating and logging defect using HP ALM, Quality review, data mining with Credit card accounts, print validation and Peer Review the validation done by the other testers before it goes to production. It was a project where BOA is migrating Credit card mailer disclosures from several pages to two pages. In this project I have experienced with TSYS application, Data Exchange application, Reimage and POE.

Accomplished Responsibilities and Tasks:

In-depth knowledge of Financial Services, operations functions, systems, policies, and procedure.

Responsible for getting accounts from Data Exchange application and preparing those accounts in TSYS application for different channels of credit card accounts.

Involved in Meetings/Walkthrough with various teams as required for better understanding the business requirement, software specification, and development process flow at various stages.

Utilized HP ALM to track, report, and manage defect throughout the test cycle and attend Defect Status Meeting on daily basis during testing cycle.

Responsible for validating Credit card Program Rules, Disclosure letters and card mailers, open and link defects and add comments In HP ALM. When a defect is Ready for Retest, I retest the defect and close the defect.

Communicated with lead, manager, and developers whether it is a valid defect or not before opening a defect, attend defect calls and meetings and update about defects to the project team, project leads and management.

Monitor common work processes, standards, tools, and coordinate quality assurance activities across teams to meet business and customer needs.

Responsible for Quality Review and Peer Review of other testers validation and communicate with the testers to resolve the problems and get the maximum quality work from them for expected result in testing.

Worked with a wide variety of analysts, developers, and support personnel.

Constantly in communication with manager, lead, developers and team members via emails, calls, and Skype.

Responsible for reporting of the Scripts passed and failed EOD and generate reports of progress of the testing each day.

Analyzed business requirements and responsible for implementing effective quality assurance processes and practices.

Acted as an end-users, business users and project team to resolve issues.

Collaboratively work with senior and junior personnel in various situations whether it is necessary to either receive or provide coaching or mentoring.

Client: Capital Bank, Arlington, VA

Position: QA Analyst

May 2018 – Nov 2019

Capital Bank provides Financial Services Including consumer personal checking and savings accounts, mortgages and loans, wealth management, business, and insurance services. During my employment with Capital Bank, I was assigned to the application that provided fast, easy, secure way to manage consumer’s personal banking essentials.

Accomplished Responsibilities and Tasks:

In-depth knowledge of banking environment, operations functions, systems, policies, and procedure.

Knowledge of applicable laws, regulations, financial services, and regulatory trends that impact assigned line of business.

Experience in working with Agile Scrum Methodology, involved in full life cycle of the project, attended daily Scrums, Sprint Planning and Sprint Review Meetings, and updated the test data as per the frequently changing requirement.

Analyzed System Design Documents and involved in the review discussions of Business Requirements.

Actively participated to developed Test Plan and Test Approach artifact with resource requirements and time estimates.

Designed and developed Test Scenarios, Test Cases and steps for various Business Processes covering both positive and negative testing requirements.

Configured the connection between MS Excel and HP ALM to store requirements and test cases into ALM.

Conducted User Acceptance Testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.

Analyzed and identified requirements and recommended scenarios to be automated for Functional and Regression testing purpose.

Extensively involved in writing, executing, and enhancing scripts using various checkpoints.

Utilized Windows Scheduler functionality to start the automation scripts execution while away from the desk.

Generated automated defects, metrics, and reports.

Submitted Bug Reports using JIRA systems

Performed manual cross-browser Testing and as well as cross platform testing.

Involved in Daily Agile Scrum meeting, Weekly Sprint Review Meetings with various teams as required for better understanding the business requirement, software specification, and development process flow at various stages.

Utilized HP Application Life Cycle Management (ALM) to track, report, and manage defect throughout the test cycle and attended Defect Status Meeting on daily basis during testing cycle.

Communicated with Application Developers, Project Manager, and other Team Members on Application testing status.

PROFESSIONAL REFERENCES:

Will be provided promptly upon request

Contact this candidate