Data Entry Customer Service

**** ***** ****** ********** ********** ***** CELL# 916-***-****

EMPLOYMENT PROFILE DESCRIPTION AND DUTIES

*/****-*/**** ******* Technician San Juan Unified School District/Payroll Department/ Katey Hood Manager Work 916-***-**** Cell 916-***-****

Process and Audit Monthly payrolls in a timely fashion and balance the payroll, Communicate with Employees regarding payroll questions by phone and in person, heavy customer service. Assist Human Resources with information regarding paperwork for Employees and position control issues. Provide direction to school staff and other departments regarding yearly accruals and work year calendar rules. Process New Hires and Resignations Retirement and Leave of Absence, Temporary Assignments for employees. Post absence reports for all departments and track Extended Sick leave and Workman’s Comp Calendars for Employees. Audit, Code and key timecards for Overtime, supplemental hours, substitutes and summer school. Troubleshoot with the accounting department regarding budget codes that had an error when keying or had no budget code.

12/1999-5/2001 Account Clerk II/Data Entry Clerk Sacramento County Medical Systems/Dale Young Supervisor Cell 916-***-****

Process billing information on excel spreadsheet, create purchase orders and monitor vendor payments, invoice tracking system and process claims. Word processing and Data Entry at a high speed with accuracy. Maintain office supply room and copy machines and fax machines. Keep track of payments made by customers who were in the medically indigent program.

6/1988-12/1999 Account Clerk I/Data Entry Clerk Sacramento County Medical Systems/Marie Busch Supervisor Cell 916-***-****

Account Clerk for Accounts Payable and Accounts Receivable Depts for the Sacramento County Medically Indigent Program. Duties include heavy customer service, researching information and assisting the needs of patients. Word processing and Heavy Data Entry of various medical billing forms and letters. Working with Case Management to ensure the patients had the correct information in the system. Create purchase orders and track billing, filing and other clerical duties as needed. Order supplies for department and update and distribute monthly error reports.

3/1986-5/1988 Data Entry Operator Sacramento State Franchise Tax Board/Alicia Ortiz Hairell Supervisor Cell 916-***-****

Reviewed Various Tax Forms and Keyed them into the Franchise Tax Board electronic system at a high speed with accuracy. Maintained batches and kept track of Forms entered, customer service, filing and opening the mail.

EMPLOYMENT GOAL: I retired 8/1/2023. I am interested in working a remote position in the clerical field/Data Entry, a position that best suits my personality and skills.

EDUCATION: I graduated from San Juan High School in 1979 and received my diploma, I trained with the SETA program 1982-1984 for Data Entry and Basic Clerical and received a certificate of completion.

REFERENCES:

April Schrokosch 23 years Payroll Specialist/Colleague 916-***-****

John Feliz 50 years Colleague and Friend 916-***-****

Patricia Gilson 47 years Colleague and Friend 916-***-****