Customer Service Real Estate

SANDY PELLEGRINI

Davis, California ***** 530-***-**** *************@*****.***

SUMMARY

Dedicated Realtor with over 20 years of customer service experience. Passionate about serving buyers and sellers in the Davis area. Active community member involved in local schools and organizations.

KEY SKILLS

• Customer Service: Over 20 years of experience providing exceptional service to clients.

• Sales Process: Proficient in guiding clients through the home buying and selling process.

• Prospect Follow-Up: Organized and proactive in maintaining prospect relationships.

• Realtor Relations: Regularly engage with realtors and maintain up-to-date inventory information.

• Self-Prospecting: Skilled at following up on leads and seeking referrals.

• Servicing the Sale: Ensure customer satisfaction from contract signing to closing.

• Competitive Analysis: Constantly aware of market competition and prepared to address objections.

EXPERIENCE

FIRST STREET REAL ESTATE/REMAX, DAVIS, CA

Realtor, 2012-Present

• Actively followed up with prospects using company sales tools.

• Documented realtor traffic and performed required realtor visits.

• Planned realtor functions in the community.

• Provided realtors with up-to-date inventory information.

• Reviewed old prospect cards and followed up on leads.

• Ensured customer expectations were met throughout the sales process.

• Monitored loan approval and escrow processes.

• Proactively asked for referrals.

• Conducted competitive analysis and used information to overcome objections.

• Documented lost prospects and reasons for their decisions. EDUCATION

SAN JOSE STATE UNIVERSITY, SAN JOSE, CA

Bachelor of Arts Behavioral Science

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