Customer Service Representative
Resume:
James
Evans
*******@*****.**
m
Commerce, GA
30529
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong
worth ethic, adaptability and exceptional interpersonal skills. Adept at
working effectively unsupervised and quickly mastering new skills.
SKILLS
¢ Information Security « Problem Resolution
« Account updating © Critical Thinking
« Report creation * Quality Assurance Controls
« Active Listening « Complaint Handling
Store maintenance
EXPERIENCE
Customer Service Representative
Commerce, GA
Zips Car Wash/ Feb 2022 to Mar 2024
Cook
Resolved complex problems by working with other departments to
provide solutions that meet customer needs.
Remained calm and professional in stressful circumstances and
effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product
and consumer complaints.
De-escalated problematic customer concerns, maintaining calm,
friendly demeanor.
Set up and activated customer accounts.
Informed customers about billing procedures, processed payments
and provided payment option setup assistance.
Maintained knowledge of current promotions, exchange guidelines,
payment policies and security practices.
Upheld quality control policies and procedures to increase customer
satisfaction.
Improved customer service wait times to mitigate complaints.
Commerce, CA
Bojangles’ Restaurants/ Mar 2021 to Nov 2022
Food handler services
Use various methods for cooking
Dishwasher when needed
Cleaning, involving the floors and all machines
Pack food or take orders when slow
Take shipments from truck when they arrive
Ensured that all food was cooked at the correct temperature and
stored correctly.
Coordinated with wait staff to ensure timely delivery of meals to
customers.
Took inventory counts before and after shifts to complete food
inventory or storage sheets.
EDUCATION AND TRAINING
High School Diploma
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