Customer Service Store Manager

Kodjo Amesse

**** ******** ****** ** # ****

Gaithersburg, MD 20879

Cel: 443-***-****

Email: *********@*****.***

PROFESSIONAL SUMMARY

Experienced, organized, and motivated assembler, eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating companies’ growth. Flexible hard worker ready to learn and contribute to the team’s success. Dedicated, known for punctuality, pursuing employment options where good customer service and a positive attitude will make a difference. KEY SKILLS

Soldering abilities, schematic reading, circuit boards, shipping support, decision-making, organizational skills, critical thinking, customer service, good command of English and French, and Microsoft Suite.

PROFESSIONAL EXPERIENCE

Uber/Lyft 09/2323-Present

Rideshare driver

• Transported 20+ passengers daily and provided outstanding customer service

• Utilized advanced driving skills to improve efficiency while peacefully handling unforeseen circumstances

• Maintained a perfect 5-star rating by keeping the vehicle clean

• Relied on memory and maps in choosing the most efficient route to the passenger’s destination

Best One Food 05/2021-09/2023

Store Manager

• Oversaw a team of 5 employees, improving staff retention through training and performance incentives

• Boosted overall sales by 15% during the first year through strategic merchandise placement and targeted promotions

• Implemented inventory system, reducing costs by 10% while maintaining product availability

• Managed store budget and financial reporting

• Cultivated customer-focused environment

Neon Home Appliance 02/2017-05/2021

Electronic Assembler

• Arranged components according to design drawings and manufacturing guidelines

• Interpreted schematic blueprints, wiring diagrams, performance specifications, and service manuals

• Evaluated final products for compliance with specifications and tolerance guidelines

• Completed final installations by placing assemblies and subassemblies into cases

• Checked and tested finished installations to probe for future electrical failures and problems

• Distributed materials, supplies, and subassemblies to work areas

• Isolated and removed defects to maintain specification compliance for every part Medical Expert Africa 07/2014-02/2017

Medical Assembler

• Prepared work to be accomplished by studying assembly instructions, blueprint specifications, and parts lists, gathering parts, subassemblies, tools, and materials.

• Kept equipment operational by completing preventive maintenance requirements; following the manufacturer's instructions; troubleshooting malfunctions; and calling for repairs.

• Maintained a safe and clean working environment by complying with procedures, rules, and regulations.

EDUCATION

Graduate School of Management and Computer Science (Togo) 2009 Associate degree in Accounting and Business Management Saint Joseph High School (Togo) 2005

High School Diploma

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