Information Technology Specialist
Resume:
Donta Gooden
Manassas, VA *****
*****.********@*****.***
Citizenship: USA
Job Type: Permanent Work Schedule: Full-time
QUALIFICATIONS
Dedicated Information Technology Specialist with a proven track record of maintaining and troubleshooting systems critical to supporting Army logistics and safeguarding classified data. Highly experienced in building and configuring robust firewalls capable of withstanding sophisticated cyberattacks. Proficient in developing and maintaining essential programs relied upon by Guard Soldiers to accomplish their missions effectively. Possesses a strong commitment to ensuring the integrity, security, and reliability of IT infrastructure in high-pressure environments.
PROFESSIONAL EXPERIENCE
Information Technology Specialist Supervisor: Purnell, Antonio Contact Information: 804-***-**** August 2021 - - Present
Fort Pickett, VA U.S. Army Reserve Hours per Week :40
Duties, Accomplishments and Related Skills:
Successfully maintained and optimized IT systems supporting Army logistics operations, ensuring seamless functionality in demanding environments. This included overseeing system updates, conducting regular performance evaluations, and implementing improvements to meet evolving operational requirements.
Demonstrated expertise in building and configuring firewalls with advanced security protocols, effectively defending against cyber threats, and protecting classified data assets. Developed comprehensive firewall strategies tailored to the unique needs of Army operations, ensuring robust defense against external intrusions and unauthorized access.
Proactively identified and resolved hardware and software issues, minimizing operational disruptions, and maximizing system uptime. Utilized a proactive approach to system monitoring and diagnostics, swiftly addressing issues before they escalated and implementing preventive measures to mitigate future risks.
Developed and maintained critical programs essential for enhancing the efficiency and effectiveness of Guard Soldiers in executing their missions. This involved collaborating closely with end-users to understand their needs, designing user-friendly interfaces, and incorporating feedback to continually improve program functionality.
Collaborated closely with team members to implement cybersecurity best practices, conduct risk assessments, and develop incident response protocols. Participated in regular cybersecurity training sessions to stay updated on emerging threats and ensure compliance with security standards and regulations.
Information Technology Specialist Supervisor: Oliver, Cedric
Contact Information: +1-254-***-**** November 2021 – May 2024
Manassas, VA DHS FEMA Hours per Week :40
Duties, Accomplishments and Related Skills:
Provided comprehensive technical support for email and network accounts, meticulously managing user permissions, access control, and efficiently handling password resets to ensure uninterrupted access to critical resources.
Facilitated smooth communication and collaboration by supporting conferencing and instant messaging platforms, ensuring seamless interaction among team members for enhanced productivity and efficiency.
Expertly addressed mobile device issues on both iPhone and Android platforms, delivering prompt troubleshooting solutions to optimize performance and user satisfaction.
Delivered prompt and effective remote desktop support using advanced remote desktop software, resolving connectivity issues and software conflicts to maintain uninterrupted workflow for end-users.
Managed email and telephone directory updates meticulously, maintaining accurate and up-to-date information to facilitate efficient communication across the organization.
Proactively diagnosed and resolved network connectivity issues, providing remote access support to empower remote employees to perform their duties seamlessly from any location.
Addressed network printing issues by swiftly identifying and resolving hardware and software conflicts to restore printing functionality and minimize disruption to workflow.
Vigilantly addressed IT security issues, including virus protection measures, software patches, updates, and upgrades, to fortify systems against cyber threats and ensure data integrity.
Software Maintainer Supervisor: Dinkins, Shanecka
Contact Information: +1-480-***-**** October 2018 to August 2021
Papa John's Pizza) Glen Allen, VA Hours per Week :40
Duties, Accomplishments and Related Skills:
Managed hardware and software systems across three Papa John's locations, overseeing routine maintenance, troubleshooting, and upgrades to ensure optimal performance and reliability.
Provided hands-on support for ordering systems, actively monitoring online services, and promptly addressing any technical issues or disruptions to minimize downtime and ensure smooth operations.
Collaborated with vendors and internal stakeholders to implement system enhancements and upgrades, leveraging expertise to streamline processes and improve efficiency.
Conducted regular system audits to identify areas for improvement and implement proactive measures to enhance system stability and security.
Offered technical guidance and training to staff members, empowering them to effectively utilize IT resources and troubleshoot common issues independently.
Maintained detailed documentation of hardware configurations, software licenses, and troubleshooting procedures to facilitate efficient problem resolution and knowledge sharing.
EDUCATION
Automotive Engineering High School Diploma
John Marshall High School - Richmond, VA September 2014 - June 2018
CDL A October 2019
Some college over 45 credits in Association Degree in Computer Studies
CompTIA A+ Cert
CompTIA Security + Cert
JOB RELATED TRAINING
Assist on all human resource support matters.
Oversee all strength management and strength distribution actions.
Be responsible for the readiness, health, and welfare of all Soldiers.
Provide postal and personnel accountability support.
Maintain emergency notification data. Information Security Awareness
Help Desk Support: Remedy & ServiceNow (2 years)
Cyber Operations: Utilizing software, firmware, or hardware to create effects in cyberspace and support land objectives.
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