Data Entry Service Representative
Resume:
Todriana Nicole Jackson
Local to Wilmington, DE *9808 will work remotely
eSkill Test Score:88%
Summary:
Todriana has over four years of experience as a healthcare Customer Service Representative (CSR).
She has handled outbound calls to verify the validity of received documents and managed inbound calls, providing answers based on pre-scripted responses to offer basic information and address claims-related inquiries.
She is proficient in using standard technologies, including computers, telephones, email, and web browsers, to complete her tasks.
Additionally, Todriana performs basic data entry on a computer terminal, including confirming answers by clicking buttons.
Education:
High school diploma in Academics Smyrna High School - Smyrna, DE Aug 2011 to May 2015
Experience:
SubstiToothFairy, Dental Staffing Service-Dover, DE(PRN) Dec 2023 to Present
Chairside Dental Assistant
Take necessary X-rays
Showing patients to their exam rooms
Preparing patients for procedures and/or surgeries
Assisting with procedures such as fillings, crowns, and extractions
Making dental impressions
Sterilizing dental tools and equipment
Post-procedure clean-up
Generally chairside assisting of dentists
Treatment planning scheduling next visits
Updating and maintaining patient dental records
Creating referrals General office administration
Willis Watson Towers-Remote Oct 2023 to Nov 2023
Customer Service Representative
Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information
Performing outbound calls to verify the authenticity of received documents
Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers
Refer escalated calls as needed to supervisor
Simms & Associates USA Inc-Newark, DE Jan 2023 to Aug 2023
CSR Account Manager
Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information
Performing outbound calls to verify the authenticity of received documents
Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers
Refer escalated calls as needed to supervisor
Kids footlocker-Wilmington, DE Nov 2022 to Apr 2023
CSR Team Lead
Worked as team lead
Greeted customers in a friendly manner
Assisted an average of 30-50 customers per day
Helped ensure customer satisfaction
Responsible for general cleaning
Organized new merchandise
Restocked merchandise
Monitored inventory
Maximized sales transactions
Handled returns and exchanges
Processed customer transactions
Responsible for resolving all customer complaints
Communicated with customers over the phone
Answered customer questions
Havertown Dental Arts-Havertown, PA Aug 2022 to Nov 2022
Dental Assistant
Showing patients to their exam rooms
Preparing patients for procedures and/or surgeries
Assisting with procedures such as fillings, crowns, and extractions
Making dental impressions
Sterilizing dental tools and equipment
Post-procedure clean-up
Generally chairside assisting of dentists
Answering phones and scheduling appointments
Updating and maintaining patient dental records
Overseeing patient check-in procedures
Coding and preparing insurance forms
Scheduling referral and testing appointments
General office administration
Delaware Technical Community College-Wilmington, DE Sept 2021 to Jun 2022
Dental Assistant
Showing patients to their exam rooms
Preparing patients for procedures and/or surgeries
Assisting with procedures such as fillings, crowns, and extractions
Making dental impressions
Sterilizing dental tools and equipment
Post-procedure clean-up
Generally chairside assisting of dentists
Answering phones and scheduling appointments
Updating and maintaining patient dental records
Overseeing patient check-in procedures
Coding and preparing insurance forms
Scheduling referral and testing appointments
General office administration
Manpower-New York, NY Jan 2021 to Apr 2021
Customer Service Representative
Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information
Performing outbound calls to verify the authenticity of received documents
Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers
Refer escalated calls as needed to supervisor
Contact this candidate