Customer Service Team Members
Resume:
ALICIA CRAVEN
PROFESSIONAL SUMMARY
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. WORK HISTORY
TULSA, OK - 5 yrs. 6 mos.
WASTE WATER DISPATCHER II - Tulsa, Oklahoma
09/2018 - Current
• Improved response times by efficiently prioritizing and dispatching emergency calls.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Contributed to public safety initiatives through active participation in community events and outreach programs like Employee Engagement Committee and Spirit Committee.
• Trained and provided guidance to City employees and new team members to apply best practices and comply with protocols and regulations.
• Analyzed customer feedback and provided solutions to improve customer service by Verint (311) system.
• Utilizes GIS system to research and update asset management system, creating and assigning emergency responses, non-emergency work orders for field crews.
• Maintain process of handling confidential information.
• Safety incident reporting
• Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
• Taking traffic 38 calls afterhours
• Enhanced communication with Emergency crews, Lift Station by maintaining updated contact information and utilizing clear, concise language during dispatches.
• Reduced response times by streamlining communication between dispatchers and field personnel.
• Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours. KAR Auto Auction- ADESA Tulsa - 14 yrs. 5 mos.
Dispatcher Transportation Coordinator - Tulsa, Oklahoma 04/2004 - 09/2018
• Improved transportation efficiency by streamlining route planning and coordinating schedules.
• Enhanced communication between drivers, dispatchers, and customers by implementing centralized information system.
• Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.
• Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for transportation department.
• Improved response times by prioritizing urgent requests while maintaining attention to routine calls.
• Responded to high volume of phone and email requests to provide logistics information.
• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Tulsa, OK 74107
***************@*****.***
Bold Profile
SKILLS
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Excellent work ethic and Quick Learner
Motivated team player
Detail-oriented and Customer-oriented
Positive and friendly
Schedule Management and Incident
Reporting
Dispatch Coordination and Prioritizing calls
Customer Relations
EDUCATION
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Associate of Arts, BUSINESS
MANAGEMENT, Expected in 05/2026
EASTGATE COMMUNITY COLLEGE -
Steubenville, OH
GPA: 3.6
Associate of Science, Computer Science
Technology, 05/2004
Career Point College - Tulsa, OK
GPA: 3.9
High School Diploma, 05/1998
Tulsa Central High School - Tulsa, OK
CERTIFICATIONS
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• Certified Confine Space, Tulsa Tech - 01-
30-24 to 01-30-25
• DEQ-D- WasteWater Works Operator- 03-
26-24 to 03-26-26
• Water/Sewer Cross Training
• Dealing with Difficult People
• Okie 811 Golden Shovel
• Conflict Resolution
• MACP/LACP/PACP
REFERENCES
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Available upon request.
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Contact this candidate