Customer Service Facilities Maintenance

Denis O. Ortiz

New York, NY 475-***-**** *****.*****.**********@*****.***

Objective

To obtain a position where I can utilize my experience and acquired skills.

Experience

Doordash Logistics Driver Nov 2023 to Present

Accepted, picked up and delivered food orders using Doordash app

Shopped and delivered orders to customers

Over 1,000 lifetime deliveries

Maintained a customer satisfaction rate of 9.75 out of 10

Maintained a 95% acceptance rate and a 97% completion rate

Uber Eats Logistics Driver March 2015 to Nov 2024

Accepted, picked up and delivered food orders and packages using Uber app

Over 15,000 lifetime deliveries

Maintained a customer satisfaction rate of 99%

A-1 International Facilities Maintenance Floater

May 2018 to November 2020

Floater working at several client sites. Responsibilities entail mailroom management at Australian New Zealand Bank, facilities maintenance at Facebook, reception service at SOS and facilities services at the United Nations.

Instinet/Reuters Corporation Office Manager

January 2000 to February 2018

Managed and supervised mail room office of 14 employees.

Ensured efficient expedition of delivery and processing of internal mail including the receipt, sorting and distribution of all mail.

Created schedules for employees and managed attendance records.

Responsible for processing work orders and operating printers and copiers.

Used CAD program software to plot blueprints and process printing; sorting and binding.

Set up conference room for meetings.

Monitored and ordered inventory for mail room and employee lounge.

Education

Fiorello H. LaGuardia HS of Music, Arts & Performing Arts Sept 1994 to June 1998

Majored in Drama/Performing Arts

Skills & Abilities

Management

Problem solving

Communication

Leadership

Detail-oriented

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