Customer Experience Sales Associate

Lilly Lawson

**** * ******** ***, *** *

Bloomington, IN 47404

************@*****.***

812-***-****

Summery

I’m a dedicated and consistent worker. It’s my dream to professionally care for exotic animals, specializing in reptiles and conservation. I will do as much as possible to ensure my workplace is successful. Work Experience

Elder’s Journey/Comfort keepers - Bloomington, IN

Home Health Assistant (Jul 2023 - Current)

~ Provide compassionate care for elderly clients, ensuring comfort and dignity.

~ Implement personalized care plans, maintain hygiene standards, and offer emotional support.

~ Maintain up-to-date CPR certification for emergency readiness. Speedway - Bloomington, IN

Sales Clerk (Apr 2023 to Jun 2023)

~ Managed cash transactions and maintained workplace safety standards, fostering a positive customer experience and contributing to store efficiency.

~ Prepared and maintained hot case food items, ensuring quality and freshness for customers. Circle K - Bloomington, IN

Sales Clerk (Dec 2022 to Feb 2023)

~ Worked with team members to ensure smooth store operations. Fostered positive customer relationships, contributing to repeat business and loyalty.

Grubhub - Bloomington, IN

Delivery Driver (Sep 2022 to Apr 2023)

~ Optimize delivery routes to enhance efficiency and customer satisfaction, consistently meeting or exceeding delivery time targets.

Menards - Bloomington, IN

Plumbing Sales Associate (Jan 2022 to Sep 2022)

~ Managed opening and closing procedures, ensuring accurate paperwork, proper product placement, and meticulous store maintenance for optimal customer experience.

~ Provided expert product guidance to customers, assisting in selecting appropriate plumbing fixtures while maintaining comprehensive knowledge of inventory and pricing.

WonderLab Museum of Science, Health & Technology - Bloomington, IN Animal Care Intern (Aug 2021 to May 2022)

~ Managed specialized care for diverse animal species, ensuring optimal health through meticulous sanitization and detailed health tracking systems.

~ Fostered effective team communication, coordinating tasks to maintain high standards of animal welfare.

~ Educated museum visitors with live animal while simultaneously reading the animal’s body language for signs of distress.

~ Enhanced reptile wellbeing with accurate and timely medicine administration. Cracker Barrel - Bloomington, IN

Cashier/Sales Associate (Jul 2021 to Dec 2021)

~ Contributed to a safe shopping environment by vigilantly monitoring for suspicious activities and potential theft, working closely with the security team.

~ Maintained pristine restroom facilities, ensuring consistent supply of essentials and promptly addressing cleanliness issues for customer comfort.

~ Resolved complex customer issues through effective communication and problem-solving, fostering positive relationships and brand loyalty.

Goodwill Industries - Bloomington, IN

Sales Associate (Jun 2019 to Dec 2019)

~ Maximized sales by maintaining an organized sales floor, promptly restocking items, and ensuring accurate pricing, leading to improved customer experience.

~ Meticulously managed fitting rooms and secured glass cases, enhancing loss prevention efforts while providing attentive assistance to customers.

Education

Bloomington High School North - Bloomington, IN

High School Diploma (Graduated December 2021)

~ Received the Comeback Kid (Accepting the Challenge of Excellence) Award for the 2019-2020 school year.

~ Worked at WonderLab under a high school internship program, was one of the youngest in WonderLab history to receive an internship.

Skills/Certifactions

~ Animal Care, mainly reptiles and insects (1 year professional, 7 years personal experience)

~ CPR Certification (1 year)

~ Cashiering (1 year)

~ Retail sales/Customer Service (2 years)

~ Conflict resolution and problem solving in professional settings

~ Efficient stress management

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